The Castle 62 staff were well turned and incredibly helpful from the minute we arrived and even after we check out, by looking after our bags so we could get in more shopping time! They helped me organise a surprise champagne bucket in the room, the restaurant was wonderful, and even though we went with the 'pre fixe' menu we were still superbly welcomed and served for every course. The food preparation/presentation was a wonderful asit tasted!
There were no bad points for this trip.
tried to order room service(bottle of wine) at 11pm on sunday evening and they could not accommodate this request.
Location, service and the size and design of the room. the restaurant was also great.
The evening meal at the Merchant's restaurant.
Returning to our room at 5.15pm to find that it had not been cleaned. Poor breakfast choice.
Our stay at the hotel was for one night only ,the nightlife was on the doorstep ,plenty of choice .The night porter was very polite.The bedroom was very comfortable ,the only problem was the shower it was too low.We always have a drink in the bar when we visit Liverpool,and would stay again at the hotel.
We liked everything! Sam in the reception was one of the most service minded persons we ever met. The rooms was spacious and very nice decorated. The food in the restaurant was delicious. This is a place we would like to come back to often! The location was the best in town.
The breakfast service was a bit low
location to city center was excellent and despite its location slept very well without any disturbances from external noise
Exceptional quality and finished to a high spec!
Rooms extremely warm, no heating control or air con, had to request a fan, also, an iron but no ironing board???
It was by far the best hotel I've ever stayed in! The staff were amazing and treated you with such respect, nothing was too much effort for them. The price was slightly more expensive than most hotels but was definately worth it!