the staff were friendly, were clean!!
checked in after checkin time, but room werent ready told to go back in half an hour which we did longer than the time and still got in and had to wait a further 15mins.
The staff were very accommodating, the room and bathroom were glorious, very well maintained and clean.
There was only one fly in the ointment, the wardrobe space had been gloss painted and my partner got paint on his jacket. We did not complain as everything else was perfect.
Friendly staff, nice room.
Room was very very hot and I was unable to turn down radiator..phew!!!!. I'm sure the staff would have tried to help if I had requested, but I didn't.
Very friendly and helpful staff. The guys would actually go above and beyond to accomodate and meet your needs. Rooms are smaller but recently renovated and clean. Water supply was exellent. No bothersome street noise even though the hotel is on a busy street. Location is great -- very close to several tube stations. Parking at the hotel was a bit tight but OK overall... Would definitely recommend it and would easily book with them again.
Very nice location, staff was friendly, small breakfast available. Small room for backpack travelers, not so expensive.
Wifi doesn't work in the room as advertised, cold water in the bathroom, not so very clean.
the access to the station Paddington
the breakfast was poor
It was close to the venue we had a function at
The hotel card reader didnt work and they were very unhelpful in fixing the situation. When we went back the hotel was locked and it took 30 mins to open even though we were ringing the door bell. We eventually had to talk to the hotel next door to get them to ring them to open it for us.
Friendly and helpful
position to Hyde Park
substandard level of cleanliness poorly laundered bedding broken lightbulbs poor help in dining room untrained staff at breakfast
The location, price