Our stay at the Brown Hotel was exceptional. Great location to all attractions and site seeing. The hotel was very nice, clean, and spacious. The staff was very friendly and helpful. Overall we were very pleased with our stay at the Brown.
Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.
Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville
Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous
Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!!
There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.
No refrigerator or microwave in room was inconvenient.
Location was great, hotel was gorgeous, large comfortable rooms.
Very slow, inattentive service in English Grill; slow service and poor food quality in the Lobby Bar.
The front desk staff greeted me by name when we returned to the hotel after a day of sightseeing.
Parking by the hotel cost $20.
The recent renovation of this historic hotel is fantastic. Greeting at the front of the hotel was excellent and very cordial. All public areas I saw were world class. The lobby is gorgeous. Room was excellent, appointed very nicely and all furniture attractive and in good repair. Both lobby bar and English Grill dining room were very very very good, both food and drink. Valet services were very responsive. I've stayed at some of the nicest hotels/resorts in the world and The Brown is nipping at their heels.
Staff very good, but not consistently excellent which can be an issue when staying at a top notch hotel outside of a major metropolitan area. The staff at the front desk once a bit "too friendly"; another time a bit frayed at the edges. The in-room coffee machine had a cord that wouldn't reach the outlet. The thermostat had a hard time bringing the room to the set temp.