The Brown Hotel, Louisville Hotels from $202

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Families
Business
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Overall Rating

Based on 915 reviews

Bar and Beverages

9.5 "Incredible bar."
Service

9.2 "World class service."
Breakfast

9.0 "Excellent breakfast."
Food

9.0 "Food is to die for."
Amenities

8.4 "Amenities are good."
Room

6.3 "Rooms are ok."
Comfort

5.7 "Average comfort."
WiFi

5.5 "Internet is average."
Value for money

4.9 "Value below average."

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Overall Rating

Based on 640 reviews

Bar and Beverages

9.6 "Incredible bar."
Food

9.1 "Food is to die for."

9.7 "97% loved the menu selection."
Service

8.8 "Great service."

9.1 "91% found the staff to be very friendly."

10.0 "100% thought the service was very professional."
Breakfast

8.8 "Breakfast is good."
Vibe

8.4 "Vibe was good."

9.3 "93% enjoyed the friendly atmosphere."

9.9 "99% said it was a stylish hotel."

8.6 "86% enjoyed the lobby entrance."
Room

5.6 "Rooms are ok."

6.2 "Only 62% said rooms were big enough."
Comfort

5.2 "Average comfort."

6.2 "Only 62% said rooms were big enough."
Value for money

4.8 "Value below average."

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Overall Rating

Based on 128 reviews

Service

9.1 "World class service."

9.2 "92% found the staff to be very friendly."
Location

8.4 "Location is great."
Vibe

8.3 "Vibe was good."
Room

6.1 "Rooms are ok."
Comfort

5.7 "Average comfort."
Value for money

5.3 "Average value."

Overall Rating

Based on 100 reviews

Service

8.6 "Great service."

9.5 "95% found the staff to be very friendly."
Location

8.6 "Location is great."
Amenities

8.3 "Amenities are good."

8.2 "82% thought the building was wonderful."
Vibe

8.1 "Vibe was good."
Room

6.1 "Rooms are ok."

6.8 "Only 68% said rooms were big enough."

Overall Rating

Based on 45 reviews

Service

9.1 "World class service."
Location

8.6 "Location is great."
Room

6.5 "Rooms are ok."
Comfort

6.2 "Average comfort."

Hotel type

City Hotel

Guests say it is the perfect hotel for a city trip.

Luxury Hotel

Guests recommend this as a luxury hotel.

Good to know

"Pleasant entrance area"

"Friendly atmosphere"

"Friendly service"

"Stylish Hotel"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

9.7

review from

The architecture Being charged for parking

Reviewed Sep 2016
8.8

review from

Beautiful atmosphere, excellent staff. The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.

Reviewed Jun 2016
9.7

review from

The staff was superb. Service was impeccable. The facilities were very clean. The beds were comfortable. We enjoyed every aspect of the Brown Hotel. A hot brown for breakfast at the J. Graham's Cafe was the perfect ending to our stay. Loved it! The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.

Reviewed Jun 2016
6.2

review from

Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.

Reviewed Feb 2016
9.7

review from

Our stay at the Brown Hotel was exceptional. Great location to all attractions and site seeing. The hotel was very nice, clean, and spacious. The staff was very friendly and helpful. Overall we were very pleased with our stay at the Brown. Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.

Reviewed Aug 2015
9.7

review from

Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous

Reviewed May 2015
7.6

review from

Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!! There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.

Reviewed Sep 2014
8.3

review from

No refrigerator or microwave in room was inconvenient.

Reviewed Aug 2014
9.0

review from

Location was great, hotel was gorgeous, large comfortable rooms. Very slow, inattentive service in English Grill; slow service and poor food quality in the Lobby Bar.

Reviewed Jun 2014
9.3

review from

The front desk staff greeted me by name when we returned to the hotel after a day of sightseeing. Parking by the hotel cost $20.

Reviewed Apr 2014
9.0

review from

The recent renovation of this historic hotel is fantastic. Greeting at the front of the hotel was excellent and very cordial. All public areas I saw were world class. The lobby is gorgeous. Room was excellent, appointed very nicely and all furniture attractive and in good repair. Both lobby bar and English Grill dining room were very very very good, both food and drink. Valet services were very responsive. I've stayed at some of the nicest hotels/resorts in the world and The Brown is nipping at their heels. Staff very good, but not consistently excellent which can be an issue when staying at a top notch hotel outside of a major metropolitan area. The staff at the front desk once a bit "too friendly"; another time a bit frayed at the edges. The in-room coffee machine had a cord that wouldn't reach the outlet. The thermostat had a hard time bringing the room to the set temp.

Reviewed Feb 2014

9.7

review from

The architecture Being charged for parking

Reviewed Sep 2016
8.8

review from

Beautiful atmosphere, excellent staff. The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.

Reviewed Jun 2016
9.7

review from

The staff was superb. Service was impeccable. The facilities were very clean. The beds were comfortable. We enjoyed every aspect of the Brown Hotel. A hot brown for breakfast at the J. Graham's Cafe was the perfect ending to our stay. Loved it! The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.

Reviewed Jun 2016
9.7

review from

Our stay at the Brown Hotel was exceptional. Great location to all attractions and site seeing. The hotel was very nice, clean, and spacious. The staff was very friendly and helpful. Overall we were very pleased with our stay at the Brown. Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.

Reviewed Aug 2015
9.7

review from

Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous

Reviewed May 2015
8.3

review from

No refrigerator or microwave in room was inconvenient.

Reviewed Aug 2014
9.0

review from

Location was great, hotel was gorgeous, large comfortable rooms. Very slow, inattentive service in English Grill; slow service and poor food quality in the Lobby Bar.

Reviewed Jun 2014
9.3

review from

The front desk staff greeted me by name when we returned to the hotel after a day of sightseeing. Parking by the hotel cost $20.

Reviewed Apr 2014
9.0

review from

The recent renovation of this historic hotel is fantastic. Greeting at the front of the hotel was excellent and very cordial. All public areas I saw were world class. The lobby is gorgeous. Room was excellent, appointed very nicely and all furniture attractive and in good repair. Both lobby bar and English Grill dining room were very very very good, both food and drink. Valet services were very responsive. I've stayed at some of the nicest hotels/resorts in the world and The Brown is nipping at their heels. Staff very good, but not consistently excellent which can be an issue when staying at a top notch hotel outside of a major metropolitan area. The staff at the front desk once a bit "too friendly"; another time a bit frayed at the edges. The in-room coffee machine had a cord that wouldn't reach the outlet. The thermostat had a hard time bringing the room to the set temp.

Reviewed Feb 2014

7.6

review from

Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!! There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.

Reviewed Sep 2014

6.2

review from

Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.

Reviewed Feb 2016

The Brown Hotel

Top Luxury Hotel

$202+

Overall guest ratings

Review highlights

Good to know

Nearby

Amenities

Map

Photos

Guest reviews

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews

The Brown Hotel Top Luxury Hotel

$202+

Overall guest ratings

Review highlights

Good to know

Nearby

Amenities

Map

Photos

Guest reviews

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews

The Brown Hotel

Top Luxury Hotel