SureStay by Best Western Massena

The comfortable rooms at Econo Lodge Massena Hwy 37 include a mini bar, a refrigerator, a microwave, and a hair dryer.

Breakfast is not included in the stay, but there are alternative options available nearby.

Yes, the hotel is pet-friendly, and pets are allowed on request with applicable charges.

Several guests have mentioned that breakfast was not offered, despite some expectations or statements about it being included.

Guests have consistently praised the hotel for being very clean and well stocked, providing a comfortable and clean environment.

Some guests mentioned that breakfast was not provided, but an alternative was offered. It's advisable to inquire about this option if breakfast is an important factor for your stay.

Several guests noted that the hotel is close to the highway, resulting in traffic noise. If you are sensitive to noise, consider requesting a room away from the highway.

If traveling with pets, it's recommended to clarify the pet fees in advance, as some guests experienced discrepancies in the charges compared to the website information.

Some guests found discrepancies in the amenities offered, such as the availability of breakfast and the condition of the room. It's advisable to verify the amenities with the hotel before booking.

Guests appreciated the convenience of first-floor rooms, so if accessibility is a concern, consider requesting a room on the first floor.

A few guests mentioned a bleach smell in the lobby and noxious chemicals being sprayed in the hallways. If you are sensitive to odors, it's best to be aware of this potential issue.

While some guests praised the internet strength, others found it to be inconsistent. It's recommended to confirm the internet quality if reliable connectivity is essential for your stay.

Some guests reported encountering rude or defensive responses when inquiring about room upgrades. It's advisable to approach such inquiries with caution.

The hotel does not have an elevator, as mentioned by guests. If accessibility is a concern, it's important to consider this factor when booking.

Several guests were disappointed by the absence of the continental breakfast despite it being advertised. It's advisable to clarify the breakfast inclusions with the hotel to avoid any misunderstandings.