Al Massa Grand Hotel

Guests have mentioned that the hotel's cleanliness is a concern, with feedback about unclean bathrooms, dusty rooms, and broken cupboards. However, some guests have also appreciated the cleanliness of the rooms and the daily cleaning service.

The hotel's location is highly praised for being very near to the Haram, with some guests highlighting its exceptional proximity to AbdulAziz gate and the clock tower, making it very accessible to daily needs and offering a wonderful view of the Haram.

While some guests have found the beds comfortable, others have expressed concerns about the quality of the beds, mentioning uncomfortable mattresses and small rooms. However, the hotel's location and room view at Haram have been appreciated by some guests.

Guests have given mixed feedback about the customer service, with some mentioning that the staff is cheerful and polite, while others have reported rude behavior from the reception staff and security. Some guests have also appreciated the helpfulness of all the staff.

Guests have highlighted the lack of parking availability at the hotel, the limited internet service only available in the lobby, and the absence of a restaurant or breakfast on-site. Additionally, some guests have mentioned that the hotel does not provide room internet or room cleaning services.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the nearby attractions such as Abraj Al-Bait Towers and Kaaba comes highly recommended.

If you prefer fewer crowds, consider visiting in April, which is considered the low season. This could provide a more peaceful experience near the hotel's location.

Some guests reported small and dirty rooms, so it's advisable to carefully consider room options and possibly request a room change if necessary.

The hotel offers room service, a business center, and a 24-hour front desk, which can be convenient for guests needing assistance or amenities at any time of day.

The hotel's proximity to attractions such as the Well of Zamzam and King Fahad Gate makes it a convenient choice for those interested in exploring these landmarks.

Some guests mentioned a lack of soundproofing in the rooms, so light sleepers may want to take this into account and possibly request a quieter room location.

The hotel provides a laundry service, which can be useful for guests who require this facility during their stay.

While the hotel offers free Wi-Fi, some guests noted that it may have limited service, particularly for activities like video calls. Consider this if reliable internet access is essential.

Some guests reported issues with room amenities such as the lack of hot water, so it's advisable to confirm the availability of essential facilities before booking.

While the hotel has a restaurant and coffee shop, some guests mentioned that the restaurant was not operational during their stay. It may be helpful to explore nearby dining options as a backup plan.