The second person I spoke to understood my problem an immediately looked for a solution. He upgraded my room to a superior room with a balcony and a view of the lake. It changed my experience i was ready to check out and get a cabin even if it costed more, but i stayed because if the second person that actually helped.
I was put in a smoking room. Room smelled really bad (cigarette smoke). I was told by the first person spoke to that I had to pay to get an available room thats non-smoking. They offered an ozone type device to clean the air. It took an hr and didn't work.