|General||24 hour front desk, Air-conditioned, Complimentary breakfast, Designated smoking area, Express check out, Gift shop, Laundry facilities, No smoking, Non-smoking rooms available, Parking (free), Pool (indoor), Room service, Safe|
|Services||Business center, Laundry service, Meeting/Banquet facilities|
|Internet||Internet (free), WiFi (free)|
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Great location and easy access. The staff was friendly and courteous.
I'm not sure how the hotels are rated. In my opinion,this property is overrated. It should not have been more then a two star at best. The quality of the material used to construct the building was poor. It was the equivalence of a one star property.
I rented this room for someone that she said was sick and had no where to go. She was engaged to my son and I thought I could trust her. Some how she had them charge my card for a 2nd day, so I got stuck paying for 2 days. So I'm not at all HAPPY!
Yes, I called the hotel and she said that they wouldn't charge me for that day, know you have sent that 2nd day through my credit union. I'M VERY UNHAPPY WITH WHAT THIS PLACE DID TO ME. I need my account refunded!
Girl on phone when I called for directions was nice.
Over priced; hotels next door for XXX and tax. Coffee cold in morning when I left before public breakfast. Room nothing special less than 2 Stars. Public areas not very clean or looked after. Definitely not worth what I paid.Hotel not a very good layout; had to go back then walk all through to get to my room at front.
Property needs updating. Vending machine and Ice machine did not work. They are also stingy with towels.The saving Grace for this hotel was the fact that breakfast was included.
The layout of the room was perfect for a single traveler for conference purposes (studying/reading) with sofa, chair and tables; and quiet. Location would be second with easy access to highways and conveniences. Only 4 minutes from my conference venue.
Scads of deferred maintenance items all over. Wear and tear in the common areas (worn carpet,sticky in spots) water stains, etc.Pro's: Helpful and friendly staff all around, from front desk to housekeeping. Large, well laid out room with quiet a/c unit. Plenty of free and convenient parking. Decent internet service. Adequate breakfast offerings. Great location for activities in the area of West Mobile and a wide variety of shopping/restaurants nearby. Cons: Deferred maintenance and rough 'around the edges' especially in the common areas (carpet, scuffs and stains on walls/ceilings). My room was in good condition, however. Door slamming can be heard over a/c running. A solid 2...
Staff tried to make up for the hotels horrific conditions
First room, no soap or linens and a giant cockroach crawling up the walls... were moved to another room, seemed OK, but daughter woke up with ants in the bed, and close to 20 ant bites on her stomach and legs.... ants were everywhere... horrible experienThis was perhaps the worst hotel experience I have ever had, and I've stayed in Korea, Germany and throughout Europe, as well as US... cockroaches in first room, ants that bit my daughter, like 20 times, in the second, front desk folks who seemed shocked but noted they have 'bad housekeeping' and that the owner said he was using pest control 2 times a month, but really did try to help... the front desk attendants were the only redeeming grace of the experience. I don't know who else to complain to, Quality Suites Corporate or who, exactly... have NEVER had an experience this bad... as I prepaid through Priceline, didn't know what to do......
The hotel is conveniently located.
The level of deferred maintenance was surprising. This is an older property that needs a complete renovation or an immediate star level downgrade.When I walked into the lobby, I noticed that the carpet in the sitting area had been poorly patched after a wall was removed. This was the first indication of problems to come. Walking down the corridor to my room, the doors and walls were scuffed and gave an indication that only the bare minimum in maintenance was performed. The bathroom in my room had a wall stained with mold from a leak on an upper floor. The stains had been partially painted over in a vain attempt to make things look better. Instead of the usual complement of towels, I had only one bath towel -- nothing else. My traveling companion's room was not much better. Had I not prepaid, we would have gone elsewhere.
The staff was extremely friendly. The breakfast was wonderful. Big rooms, lots of space.
No.Check in was quick. Staff recommended attractions and were friendly. Rooms were big and clean. Breakfast was hot my kids loved the biscuits and gravy. Would recommend!