I liked the relaxing atmosphere and the very pleasant and helpful staff. The hotel was in an ideal location and the room facilities were excellent. Overall a great stay towards a very enjoyable holiday.
I did not like the small lifts, however appreciated not having to climb stairs to the third floor.
Central Location, helpful staff, reasonable facilities, traditional Italian hotel
Table de Hote dinner menue should have priced courses. The exterior painting was not up to a standatrd for a Luxury hotel. More care required to keep birds (and their droppings) wawy from the brakfast bar
The staff on reception were exceptionally helpfull. A very relaxed atmosphere in general.
The hotel staff was very friendly and helpful. We spoke little Italian, but the people at the front desk spoke very good English and were very helpful. The morning head waiter really went out of his way to make sure that we were well taken care of. Our schedule varied from day to day and the maid was very accommodating on cleaning our room. We had one of the best rooms in the hotel and had two balconies and two bathrooms. The morning breakfast was well worth the cost. They offered hot eggs, bacon and porridge and also croissants, yogurt and cereals, etc. We were able to make a reservation in the morning to have a five course dinner that night in their restaurant, if we wanted to. It was a very delightful experience!
It was central to many beautiful places of interest. Not far from the railway station and lovely centre of Montecatini and all it has to offer. The reception staff were extremely helpful and obliging as was the lady in charge of cleaning our rooms. Comfortable beds and good sized bathroom.
Would of prefered a room with a view. Breakfast staff not very friendly or efficeint. When eating breakfast out side was besieged by birds on all tables. Not very hygenic to find bird droppings in your cereal bowl !
Staff friendliness. Flowers & card in room were appreciated. Fact that pets are allowed.
Relaxed and friendly atmosphere, space and general ambience in public areas, room upgrade (unsolicited)
My stay at this hotel was most enjoyable. I would recommend it and would return to it.