Welcome to the Hilton New Orleans/St. Charles Avenue hotel, located in the heart of Louisiana’s main business district, blocks from the world-famous French Quarter and Arts District. This New Orleans hotel is 25 minutes from New Orleans International Airport and 6 blocks from the Morial Convention Center. Chevron and Ernst and Young are less than a mile from the hotel. This 1920s high-rise hotel in New Orleans, LA has stunning architecture and design features, with original chandeliers, marble floors and handcrafted inlay tile ceiling in the Grand Entry Hall. Enjoy the five-bedroom Grand Suite, or spend the night in one of 25 lavish dignitary suites. Soak in hot tubs and relax in separate living areas in each suite. Executive level rooms include complimentary refreshments and breakfast. Accessible rooms are available on request. Stay connected with high-speed internet access or enjoy a midnight snack with 24-hour room service. Host an event in the elegant 12,000 sq. ft. function space, including multiple breakout rooms. Enjoy breathtaking views of the city skyline and Mississippi River on the 18th floor Skyview Terrace - perfect for weddings and special functions. A business center and secretarial services are also provided. Enjoy exceptional cuisine and watch chefs as they prepare your meal in the brasserie-style Luke restaurant. Exercise in the fitness room, swim a few lengths in the hotel pool or relax in the hotel spa
Asked for wash rags twice. Even went down to front deak in person. Never got them.
Location was convenient, it is walking distance to the French quarter. Staff was friendly, room was clean.
Parking is pricey. It is across the street and it is $25 for 24hrs. Beds were really small. Bathroom was also small.
Loved this hotel! Wish we would've booked all 4 nights here! The only reason we stayed here Saturday night was because the Sheraton on Bourbon didn't have a room available. We had booked the Sheraton sun through weds and then decided we were going to New Orleans Saturday also. Needless to say, will stay here anytime I go to New Orleans! AWESOME hotel! Beds are very comfortable and the bathroom was huge! And this hotel is well within walking distance of the French Quarter! Staff is very friendly!
Close to French Quarter.
Very expensive for the quality of the room, our windows were facing a wall, the room was located on the third floor. The front desk had poor customer service.
The room was spacious (we chose space over views) and the beds were comfortable. Very clean and the maid service was excellent - my colleague's wallet fell out of her bag inside the room as we rushed out to dinner and the maid put it on the center of the bed so we could see it immediately when we got back. The room was quiet (on the top floor) and the location is an easy walk to the French Quarter.
Tried to order room service and couldn't get through to either the number in the menu or the number on the phone (which were different). After half an hour, called the front desk and told them the issue; they said they would call the restaurant manager and have her call my room directly. That took another half an hour and then the order I got was wrong. Didn't have time to call and correct it, so I paid $35 for the wrong breakfast and went outside the hotel the rest of the trip. Should have realized when there wasn't a pre-order form to place on the door that ordering breakfast in might not be a regular routine? When checking out, I asked for a copy of the bill showing the total paid with a zero remaining balance, which I need for travel reimbursements at work. Was told I would need to get that through the booking service (I used Kayak, which I find dependable). I was able to convince the person checking me out that I needed a hotel bill that showed I do not owe any balance, but this shouldn't require so much time and explanation - don't people stay here frequently enough for business that staff understand the standard documentation process? As a frequent traveler, I haven't had this issue anywhere else with a rating above 3 stars.
Good location. Close enough to walk to the French Quarter but far enough away to get out of the craziness and noise. Right on St. Charles streetcar line- very convenient. Very large room and bathroom. Very clean. Great bed. Good towels. Would definitely stay here again!
Expensive but then it is New Orleans! Price was pretty much on par with other hotels of the same type. Huge bathroom but almost nowhere to hang towels. Another towel rack or a few more hooks would have been nice and there was plenty of room for them.
Location, beds were very comfortable, clean rooms
Had no hot water in the shower and the staff was not very helpful to remedy the issue. Hallways were very noisy and it seemed like a door was always slamming. Parking was expensive (40/night)
It was close to every event I was attending that weekend. The staff was very friendly. Check-in and out was also great no long waits.
The staff was great at the doubletree. We arrived about 12:15pm and check in was at 3pm, but they accomadated us right away! The bell men and valet staff were wonderful with helping the bags and calling cabs right away. The Wow cafe served great food and the customer service there was wondeful as well.Rooms were clean and comfortable.Overall if you want great customer service I recommend this hotel! When I visit New Orleans again I will definetly be staying at this hotel.
restaurant room cleanliness
The restaurant was pricey but good.
My coffee maker was broken and the shower was lukewarm. The hotel did apologize and discounted my room.