Hilton New Orleans St. Charles Avenue

333 St. Charles Avenue, New Orleans, LA 70130, United States
+1 504 378 2800

Cheapest
rate per night

8.1

Excellent
based on 661 reviews
Hilton New Orleans St. Charles Avenue - New Orleans, LA
Mon 11/30
-
Tue 12/1
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Provider Nightly total
Travelocity $89
Zenhotels.com $90
Priceline $92
Travelocity
Zenhotels.com
Priceline

Good to know

Value for money

7.5

Distance to city center

0.1 mi

Location rating

8.9

Nearest Airport

New Orleans Louis Armstrong

Distance to airport

11.4 mi

Rooms

Mon 11/30
Tue 12/1

Double Rooms

$98+

Bed type
Provider
Nightly
Double bed
$98 per night
Double bed
$98 per night
King bed
$100 per night
Double bed
$109 per night

King Rooms

$89+

Bed type
Provider
Nightly
King bed
$89 per night
King bed
$92 per night
King bed
$99 per night
King bed
$99 per night
King bed
$99 per night
Unknown
$115 per night
King bed
$129 per night
Unknown
$171 per night

Standard Rooms

$90+

Bed type
Provider
Nightly
Twin bed
$90 per night
Unknown
$98 per night
Unknown
$122 per night

Reviews

Pros

Cons

Traveler rating

314
135
63
17
21

Time of year

Traveler type

Show reviews that mention

+
great location in 207 reviews
corner room in 184 reviews
friendly staff in 178 reviews
room service in 162 reviews
great hotel in 119 reviews
valet parking in 53 reviews
hot water in 48 reviews
french quarter in 43 reviews
comfortable bed in 32 reviews
executive lounge in 20 reviews
canal st in 18 reviews
new orleans in 17 reviews
hot tub in 10 reviews
nice rooms in 7 reviews
streetcar line in 3 reviews
staff were very friendly in 2 reviews
breakfast was good in 1 review
hotel perfect in 1 review
hotel was very clean in 1 review
location good in 1 review
  • Okay
    Nov 2020
    5.1

    The staff was excellent. Demoinde was always there for me.

    The smell in the rooms could be better. It smells like mildew. As if the carpet needs to be shampoo or change. The bathroom had a pissy smell. The tv kept cutting on/off, the phone did not work in my first room. I did not see house keeping until check out time. There was no one to wipe certain things down at all times. Yes there hand sanitizer machine through out the hotel but most of the machine either did not work properly or did not work. I asked the front desk If I could change the card I had on file to different card. I was told yes, but upon check my account today, that did not happen.

  • Excellent
    Sep 2019
    10.0

    Nice location! Amazing service! Kept period details.

  • Good
    Jan 2018
    6.2

    location is excellent and in an historic building

    Front desk staff very rude; claiming problems with reservation made with hotels.com; pool closed for maintenance without any notice.

  • Excellent
    Jul 2017
    10.0

    Location, service of staff, willingness to help

    Everything was great

  • Excellent
    Jun 2017
    8.2

    Really Great Hotel with One Big Exception

    Had a really great time in New Orleans and coming back to our hotel room was always a treat. Fantastic price for a very comfortable room and the staff were all very friendly and helpful.

    What I did not appreciate was when I went to check out, I was told that mI was being charged for a night of valet: $42. I explained I didn't have a car in NOLA and that we've relied on Lyft the entire time. The staff asked that I was sure I didn't use valet or that maybe a friend had spent the night. I explained again, calmly if somewhat confused, that no, it was just the two of us and that had we a friend with a car, we'd use their car and not taxis/Lyft. I was told it would be taken care of but after breakfast, we went back to the front desk just to make sure. There I was told that someone had used my name to add this charge to my account, asked again if I was sure I didn't have a friend visit - as though this prompt would jog my memory of a friend I'd forgotten about visiting. The manager came out and told me that I would still be charged the $42 until they could launch an "investigation" and then reimburse me. I didn't argue too much but I feel it really is ridiculous that a customer should bear any financial burden for their mix-up. I cannot explain the circumstances but I know I had no car and no guests, so why must I be charged $42 for a mistake made by an international company? I feel as though Hilton could eat the cost of an unsolved mystery, rather than treating the guest as untruthful until proven otherwise. It just seems like bad business and it left a really bad taste in my mouth at the end of a stay at an otherwise lovely stay. No word as to how long this investigation process will take.

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About

Overview

Hilton New Orleans/St. Charles is a very convenient location to stay at when vacationing in Louisiana. The hotel is walking distance from Bourbon Street, is located along the Mardi Gras parade route, and only a few blocks away from the French Quarter. The Hilton New Orleans/St. Charles was restored in 2007 and renovated in 2014. The original chandeliers, marble floors, and marble walls are still intact, making for a beautiful and historic sight.

Rooms available include: guest rooms, suites, executive rooms, and accessible rooms. The guest rooms contain a choice of bed(s), wireless internet, and a well-lit work desk. Suites have a mini fridge and a separate living area that contains a pull-out sofa. Those who want ultimate relaxation should check out the executive rooms which have complimentary continental breakfast, a Hilton Serenity bed and premium television channels. Guests staying in a Hilton executive room will also have access to the Executive Club Lounge, where there are different options for entertainment, such as computers, board games, and a billiard table.

The food in New Orleans is a must-try, and the Luke restaurant at the hotel is no exception. It has a lively atmosphere, curated wine list, and specialty cocktails. There is a raw bar and a Creole-inspired menu that is wonderful for tasting what the city has to offer. Luke is led under the direction of Chef Erick Loos. Classic Creole dishes to try include the shrimp and grits, gumbo soup, and boudin sausage. Crawfish boils are offered when in season.

Hilton New Orleans/St. Charles Avenue is able to accommodate the needs for larger events like business conferences, weddings, and family reunions. There is over 10,000 square feet of indoor event space.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.1 Excellent

based on 661 reviews

8.4

Cleanliness

8.4

Comfort

8.4

Staff

7.5

Value for money

Check in

3:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

ATM on-site
Wedding services
Babysitting or child care
Business center
Daily housekeeping
Increased accessibility
Wi-Fi
Fax/photocopying
Family rooms
Concierge service
Safety deposit box
Fire extinguisher
Gift shop
Laundry facilities
Elevator
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Shared lounge/TV area
Room service
Smoke alarms
Heating
Contactless check-in/check-out
Tour desk
Bicycle rental
Physical distancing rules
Hot tub
iPhone dock
Snack bar
No smoking
Cooking classes
Restaurant
Bar/Lounge
Express check out
Parking
Hairdryer
Fitness center
Bridal suite
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Air-conditioned
Toilet
Guest accommodation is disinfected between stays
Pay-per-view channels
Safe
City view
Airport shuttle
Coffee machine
Internet (surcharge)
Pets not allowed
Staff follow all safety protocols as directed by local authorities
Valet parking
Desk
Coffee shop
VIP room facilities
Bathrobe
24hr front desk
Storage available
Private parking

FAQs when booking at Hilton New Orleans St. Charles Avenue

Does Hilton New Orleans St. Charles Avenue have special cancellation policies due to coronavirus (COVID-19)?

Where is Hilton New Orleans St. Charles Avenue located?

When is check-in time and check-out time at Hilton New Orleans St. Charles Avenue?

Does Hilton New Orleans St. Charles Avenue offer free Wi-Fi?

Does Hilton New Orleans St. Charles Avenue offer free parking?

Does Hilton New Orleans St. Charles Avenue offer free airport shuttle service?

How far is Hilton New Orleans St. Charles Avenue from the airport?

Can you bring pets to Hilton New Orleans St. Charles Avenue?

Does Hilton New Orleans St. Charles Avenue have a pool?

Photos

All Photos (35)
Bedroom (4)
Bar (4)
Pool (1)
Lobby (3)

Location

Most Popular Landmarks

  • Audubon Butterfly Garden and Insectarium 0.3 mi
  • New Orleans Musical Legends Park 0.4 mi
  • Saenger Theatre 0.4 mi
  • Louisiana Children's Museum 0.4 mi
  • Audubon Aquarium of the Americas 0.4 mi
  • New Orleans Pharmacy Museum 0.5 mi

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Hotels North America United States Louisiana New Orleans Hilton New Orleans St. Charles Avenue