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2 locations in Oaxaca
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Reviews
6.0 Okay
May 2021
Pros:
this place is a scam. the cost was doubleCons:
see above2.0 Poor
Jan 2021
Pros:
NothingCons:
We showed up day before to confirm and we’re told to come back next day. Arrived on time following day and were simply told, “there aren’t any cars to rent. Goodbye.”4.4 Mediocre
Nov 2020
Pros:
The car ran.Cons:
They gave us a different car than asked and charged us $490 instead of $260. I’d like to dispute this.2.0 Poor
Aug 2019
Pros:
Friendly, but not helpful.Cons:
When we arrived to Alamo to pick up our reserves car, they informed us that they had no vehicles. Nor did any other Alamos in the city. Even thought they had my email and phone number, no attempt was made to tell me that there were no vehicles. We would have made other plans, but by then it ws 2 lat2.0 Poor
Jul 2019
Pros:
We missed our connecting flight from Mexico City to Oaxaca where we were suppose to pick up our car. We called that were going to be 6 hours late picking up car. Only to get there and the staff not being able hang on to a car for us. Never ended get car, none available for us.Cons:
Maybe allowed the extended pick up time do to unforeseen circumstances. Offer options.5.6 Fair
May 2019
Cons:
There was no one at the drop off location and no instructions of what to do in that situation. Alamo customer service was not helpful and kept me on hold for 20 minutes before I hung up. We had to catch a flight so just ended up parking in a lot and leaving the keys at the counter.2 locations in Oaxaca
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Reviews
4.0 Mediocre
Mar 2021
Pros:
yesCons:
they make you buy insurance. it cost more than the rental10.0 Wonderful
Jan 2020
Cons:
It was a worry free experience. Got the car and dropped it off with no worry. Just be aware of the time and day of the experience. I went on a slow week and there was just one person doing all so I had to wait a bit . I understand this..2.0 Poor
Jul 2019
Cons:
The price I was quoted from the kayak wasn’t honored and I was charged four times the price when picking up the car.2.4 Poor
Feb 2019
Pros:
The person I dealt with at the counter was friendly and helpful. It's Europcar's policies that are the problem.Cons:
I reserved a car months in advance at a good price. However, Europcar would not honour that price saying that CDW was compulsory. The first offer was $50 US per day which would have meant the total would be 4 times what I reserved. This input box isn't big enough to express my disgust.2.0 Poor
Apr 2018
Cons:
Europcar's car was not ready in Oaxaca, Mexico. They promised a car, but it did not show up. They then found a car from another agency that wound up being more expensive, a huge hassle to get, and had issues. I will never trust Europcar again.2.0 Poor
Dec 2017
Pros:
The real rate was 10 times what was quoted due to insurance. I've travelled to a lot of places and my credit card has always been accepted for insurance purposes. Made me not trust them.One location in Oaxaca
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Reviews
2.0 Poor
May 2021
Pros:
They didn’t have the suv a rented and they offer another but smaller for the same priceCons:
Better service2.0 Poor
May 2021
Pros:
Nothing, they gave the rental away because I was an hour late from my pickup time.Cons:
Actually have a rental available would have been nice.2.0 Poor
Apr 2021
Pros:
The car was functional enough for the trip.Cons:
The pick up was a mess. I game to pick up the car and was told a total different price and I got it down to around $340 when they told me it was going to be around $1100. Also Kayak told me a way lower price. The people took about 45mins to get my car as well. Very unprofessional. Lastly I was asked to leave $1400 as a deposit and was surprised because I was never told anything about that. I’m still figuring out to this day if they even returned my money to my account. Lastly, when I came to drop off the car, no one was available and I was close to kissing my flight cause of nobody expecting my car to be dropped off at the time I said. Very dissatisfied with the service and how things turned out. I honestly was stressed.2.0 Poor
Oct 2020
Cons:
We had a reservation. Our flight was delayed when we got there no car availableOne location in Oaxaca
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Reviews
2.0 Poor
Nov 2020
Pros:
Staff was very rude and does not care about anything but money, I am a member of the U.S. armed forces and I was born in Oaxaca and this place does not represent Hertz at all. I’ve had better experience in other Hertz locations but this one only cares about money and how to weasel more out of you. I received a really scratched vehicle and was charged more than what I originally booked it for and was forced to sign a contract because I had no other choice since I had an ill family member.Cons:
I just honestly wish they had clear pictures with the customers they work with and not try and weasel a bigger a higher price for cars that in the U.S.A. You would get for 40$ a day and there they are asking 100$ a day4.4 Mediocre
Feb 2020
Pros:
Good sized carCons:
Price online did not reflect actual price of rental car. Poor signage and instruction for car return.2.8 Poor
Jan 2020
Pros:
The staff told me "the wheels are broken" on the car I reserved and forced me to pay an additional 100.00$ US upsale on a larger vehicle.Cons:
It would be nice to have available the car and price seen on Kayak. Hertz at this location should not be able to use online reservation services, it seems they are using them as a bottleneck to force travelers to pay premium prices2.0 Poor
May 2018
Pros:
NoneCons:
Too much money they charged me2.0 Poor
Apr 2018
Cons:
The roads are death traps, third world country roads at its finest. Animals on the road to Puerto escondido from Oaxaca city, it was a terrifying experience, wouldn't recommend it to no one. PLEASE do not drive these roads, no reception, ambulance, or any kind of proper medical attention in case of an emergency. You have been warned.2.0 Poor
Apr 2018
Pros:
NothingCons:
The total lack of car availability was extremely inconvenient. The very low price of the daily rental should have been a tip-off to me that it was not a real deal. I cannot really fault Hertz for this, I believe Kayak has no idea about doing business in Mexico.One location in Oaxaca
One location in Oaxaca