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2 locations in Oaxaca
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Reviews
6.0 Okay
May 2021
Pros:
this place is a scam. the cost was doubleCons:
see above2.0 Poor
Jan 2021
Pros:
NothingCons:
We showed up day before to confirm and we’re told to come back next day. Arrived on time following day and were simply told, “there aren’t any cars to rent. Goodbye.”4.4 Mediocre
Nov 2020
Pros:
The car ran.Cons:
They gave us a different car than asked and charged us $490 instead of $260. I’d like to dispute this.2.0 Poor
Aug 2019
Pros:
Friendly, but not helpful.Cons:
When we arrived to Alamo to pick up our reserves car, they informed us that they had no vehicles. Nor did any other Alamos in the city. Even thought they had my email and phone number, no attempt was made to tell me that there were no vehicles. We would have made other plans, but by then it ws 2 lat2.0 Poor
Jul 2019
Pros:
We missed our connecting flight from Mexico City to Oaxaca where we were suppose to pick up our car. We called that were going to be 6 hours late picking up car. Only to get there and the staff not being able hang on to a car for us. Never ended get car, none available for us.Cons:
Maybe allowed the extended pick up time do to unforeseen circumstances. Offer options.5.6 Fair
May 2019
Cons:
There was no one at the drop off location and no instructions of what to do in that situation. Alamo customer service was not helpful and kept me on hold for 20 minutes before I hung up. We had to catch a flight so just ended up parking in a lot and leaving the keys at the counter.One location in Oaxaca
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Reviews
2.0 Poor
Nov 2020
Pros:
Staff was very rude and does not care about anything but money, I am a member of the U.S. armed forces and I was born in Oaxaca and this place does not represent Hertz at all. I’ve had better experience in other Hertz locations but this one only cares about money and how to weasel more out of you. I received a really scratched vehicle and was charged more than what I originally booked it for and was forced to sign a contract because I had no other choice since I had an ill family member.Cons:
I just honestly wish they had clear pictures with the customers they work with and not try and weasel a bigger a higher price for cars that in the U.S.A. You would get for 40$ a day and there they are asking 100$ a day4.4 Mediocre
Feb 2020
Pros:
Good sized carCons:
Price online did not reflect actual price of rental car. Poor signage and instruction for car return.2.8 Poor
Jan 2020
Pros:
The staff told me "the wheels are broken" on the car I reserved and forced me to pay an additional 100.00$ US upsale on a larger vehicle.Cons:
It would be nice to have available the car and price seen on Kayak. Hertz at this location should not be able to use online reservation services, it seems they are using them as a bottleneck to force travelers to pay premium prices2.0 Poor
May 2018
Pros:
NoneCons:
Too much money they charged me2.0 Poor
Apr 2018
Cons:
The roads are death traps, third world country roads at its finest. Animals on the road to Puerto escondido from Oaxaca city, it was a terrifying experience, wouldn't recommend it to no one. PLEASE do not drive these roads, no reception, ambulance, or any kind of proper medical attention in case of an emergency. You have been warned.2.0 Poor
Apr 2018
Pros:
NothingCons:
The total lack of car availability was extremely inconvenient. The very low price of the daily rental should have been a tip-off to me that it was not a real deal. I cannot really fault Hertz for this, I believe Kayak has no idea about doing business in Mexico.One location in Oaxaca