Enjoy a warm welcome at the Sheraton Ontario Airport Hotel. Located in the heart of the Inland Empire, we are within walking distance of popular shopping and tourist attractions and just minutes away from Ontario International Airport (ONT). From the minute you walk through our doors, you’ll sense genuine comfort. In your spacious guest room, you’ll find everything you need to stay productive while working, entertaining friends or colleagues, or spending quality time with your family. Wireless High Speed Internet Access is available throughout the hotel so you can stay connected to what’s important to you. Find inspiration in over 5,000 square feet of meeting and banquet space. Catering facilities are also available, ensuring the success of your next meeting. Gather for a casual meal in the warm atmosphere of The Orchid Grill Restaurant. Relax by the pool or enjoy the invigorating whirlpool. Work up a sweat in the fitness center. Or ask our staff to block tee times at one of several nearby championship golf courses. Be sure to stop by the Ontario Mills Mall, one of the largest shopping centers in the country, before you go. Our friendly and experienced staff will help you enjoy a relaxing and enjoyable stay here at the Sheraton Ontario Airport Hotel.
The room on the second floor was loud and smelled like urine.
The staff went above and beyond to accommodate my needs and services.
Love the staff. Love the pool and the gym. Love that the staff treats our dogs like family.
Can't think of a thing!
Very nice people. Clean.
Parking during the day.
Comfy beds and great amenities
The restaurant and the breakfast buffet that cost $13.99. Neither were worth the price.
Needs a nicer bar
Green policy and quietness
Great staff, room very clean, room was quiet, and had a good view.
no free internet in room, or small refridgerators.
They upgraded me to club level and helped with printing several biz docs.
Beautiful pool area
Ac wasn't very strong.
Our room was neat and clean.
Room wasn't ready at check in and we arrived at 4. The bed comforter was wet. We were given vouchers for breakfast due to the inconvenience of the wet comforter. at breakfast all the plates at the buffet were dirty. It was very disgusting and we left.
Pretty much everything. Hotel is Old with very thin walls and is in need of maintenance. Cracked and peeling plaster as well as worn carpets make the hotel feel very low end. Not well staffed and poorly run.
Room faced the back of the hotel, Had a nice veiw of ugly vacant lot and all thetrash piled up at the back of the hotel. The sound of the cooler behind the hotel was loud. Kept waking meup all night. This is not a 3 1/2 star hotel.
Great rate, location and the staff was extremely friendly and helpful.
The room didn't appear as 'clean' as it should have been; there was debris left in the closet that overall made me question the cleanliness of the entire room.
The bed was comfortable. Parking is free
Called the front desk to request a hair dryer because there wasn't one in the room. The hair dryer never arrived even though the front desk told me that one was on the way.
Initially, we received housekeeping service promptly. Staff was attentive and helpful - for the first three days.
We apparently became invisible for the last two days - we didn't receive ANY housekeeping services from Sunday afternoon to Wednesday. I called and complained, which yielded NOTHING. Management said they would follow up, but they have not yet.
the first three days were great - weekend staff was attentive, the room was serviced appropriately.
day 4 and 5, we had NO housekeeping services until we called the front office. Was told they were out of towels. Room went uncleaned from Sunday to Wednesday. Management said they would contact me, but never did. EPIC FAIL.
The front staff! that is all
We did not get any sleep because of the baseball team and wedding party was on our floor. Very disappointed because of the lack of sleep!
Helpful courteous staff and amazing bed/bedding. When loud obnoxious guests were installed next door, staff moved our room to accommodate our need for quiet.
Room service meal less appealing and lower quality than same item eaten in restaurant. Antiquated AC units are loud and obnoxious. Two towels per room.
Dirty carpet in room, didn't provide enough towels, walls too thin
The staff were great.
The room was very small and dated. The hotel itself smelled like old fish. Not on par with the advertised star level.
Maid service was helpful :)
My room had no closet The front desk people were not accommodating
The hotel was very nice and everyone was great and check in and check out. First time I have been to a hotel that gives you a coupon for food or drink if you don't get housekeeping service.
They had a seminar that nite so the resturant was closed and we got seated where they serve breakfast. Since the servers were so busy they had someone from the check in help us. I was put on Pet floor and listened to dog bark most of night.
well I really liked the internet when it was working correctly that is. the staff was extremely friendly very professional made me feel welcome. The 5 bucks off at the restaurant was awesome specially cuz you could combine them
well the interior wasnt very well kept, there were stains on the carpet, furniture was not in very good condition. The internet kept going from 20 mbps to not even 1 mbps. No free breakfast
Location was good Bathrooms where nice Bed was nice.
No available parking at night. Old TVs No hot water in the moring Room service came into my room when I was away even when I put the 'do not disturb' sign on my door handle. Still haven't recieved my $75 deposit back and its been over 5 days.
The room was dirty. There were strands of hair in the bathroom and on the bed. If looked like pet hair. The maid knocked on our door at 8am to clean. Very noisy.
the mgr was rude they gave me a room with a view to an ally. When we checked out I asked for a bell cart and they said they were all busy when there was a cart with only one box on it they had just grabbed for the mgr
Loved the location. Close to town and the airport.
The train noise
Alot of places around hotel to eat at
When booking hotel it said free breakfast but that was not the case.
The location right off the freeway
old hotel everything but the lobby is very dated! wall paper falling off of the walls,desk chair& carpets stained, bath tubs would not drain and the beds were not to Sheraton standards. We had to switch rooms because of tub still no improvement horrible
It was clean and the staff was nice.
The rooms were dated and smelled of BO, and the Internet was abysmally slow. The rooms were also quite small, and we were in double beds.
The general manager kindly listened to all of my complaints. That was nice.
Parking lot corner was pitch dark. Was greeted at the front desk with the question 'when are you checking out?' Restaurant and bar were closed for private party so, no restaurant to eat at at the hotel. This could've been conveyed to me when I made my re
Good location off the 10.
Appears to be a once proud hotel that is feeling its age. More could be done to keep it fresh.
The location was great.
The front desk personnel were misinforming and rude.
Staff was very friendly.
No microwave or refrigerater in the room.
I request a four star Hotel, and this Hotel is 3 stars.
the rooms were very old and they had only limited king beds