First impression, reception staff was excellent, and they upgarded me to better room, just because they could !! I will go there again, that says all....
Two issues so small, that i will not even mention.
room although superior had no window and water pressure to shower was poor and so shower was difficult to use
Staff, particulary the girls on Reception very helpful, curteous and friendly. Bed very comfortable, room spacous, clean and light. roof top garden lovely to relax in after shopping. location fantastic.
breakfast not included.
Paco and Adrian provided excellent service. Roof terrace had beautiful views. Rooms very light, spacious and stylish. Good breakfast.
The night porter was very grumpy
Friendliness of staff , cleaniness of hotel , services provided and the standard of rooms were excellent
lack of coffee/tea making facilities in the hotel rooms
Great location in quiet part of town, but only5 mins from the cathedral and 10 mins walk into heart of Old Town bars and restaurants. Fantastic staff. Cool rooms and roof terrace. Great breakfast.
Shape, cleanliness, hotel staff
Very clean and new interior, quiet hotel, lovely roof terrace, helpful reception staff, great breakfast and breakfast service. Super beds, huge wardrobe with plenty of hangers, bathroom robes and lots of towels. Good spa (steam room, sauna and jacuzzi).
No tea-making facilities and no room service/bar service during the afternoon, bar shut in evenings (staff offered to open especially for us) no full length mirror in room, poor selection of toiletries in bathroom. On balance a newly opened hotel still finding its feet - is very good now and could be excellent.
The staff were the most friendly and helpful that we have experianced in a long time