With a stay at Riu Palace Mexico All Inclusive in Playa del Carmen (Playacar), you'll be close to Playacar Golf Club and Xcaret Eco Theme Park. This 4-star resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.
Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Rec, Spa, Premium Amenities
Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a health club and a sauna. Additional amenities at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at one of the resort's dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.
Business, Other Amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Hard-working, friendly staff make you feel right at home in this beautiful, newly renovated (Dec 2012) all-inclusive property. The first night we stayed, the toilet wouldn't flush properly and the staff immediately came and addressed the problem. The landscaping was mature and gorgeous, and the beach front location and new pools were a great spot to relax during the day. Buffet as always offers something for everyone. Would highly recommend this to anyone.
Loved staying at the Riu Palace Mexico! The service was outstanding, especially the bartenders at the swim up bar:) The food was great, rooms were spacious and clean, and the shows were entertaining. The wristbands allow you to take advantage of other Riu properties. We loved going across to the Rui Tequila for drinks and a little dancing. What I liked best was the beautiful palm tree lined beach. Plenty of water activities available on site. The spa is really good, as well.
I would go back, this is very nice location, clean beach
Its our favorite resort. We love the location. We can walk into playa del carmen..in twenty minutes. The beach is great. We spend much more time there than by the pool. The shows are pretty weak, but we enjoy dancing outdoors in the evening to a three piece orchestra. We also love the food and the beautiful bar off the lobby. The rpm is undergoing a serious makeover. We toured one of the 'new' rooms...ugh would be my review. It's very modern...chrome y glass. Not my taste. Still. For now a wonderful resort
This resort is excellent. Although the bed was uncomfortable for my husband's bad back but when we told the front desk, within 5 minutes we had a mattress pillow top cover on the beds in our room. The staff was very, very welcoming and accommodating. Anytime we asked for anything they took care of it immediately. They all went above and beyond. We will go back to this resort and keep the Riu resorts in mind whenever we travel.
We stayed at Riu Palace the first week of January 2012. We had a wonderful time, stayed 5 nights. I would called a family type resort. Lots of couples of all ages, as well as families with kids. The beach area is great, white sand, enjoyed the walks on the beach. We walked to Playa a couple times (about a 30 minute walk). We loved the food. We ate a 3 of the 4 reservable restaurants, liked Krystal the best. We thought the buffet selection for all meals was very good, plenty of fresh fruit and vegtables available at all times, if your not into the meats and fried stuff. The buffet restaurant also had a themed 'Mexican' night. Definately recommend this. Just a note for the men for the dinner meals. Long pants are required, jeans are OK, lots of men wore jeans. The wait staff at this resort was second to none, very friendly, and always right there if you need something. The room fridge restocked everyday. 24/7 room service included. We will for sure be coming back to Riu Palace again, and bringing our kids wih us. The only tricky thing we came across was the inital transportation from the airport to the resort. There is an option of taking a bus, that leaves every 45 minutes ($11 a person), but it only takes you to the bus station in Playa, you then need to take a cab to the resort. We elected not to wait around, and just took the cab from the airport, which you should be able to get for $35-45, for 2 people.
I would go there again. But I'll be prepared to sleep in an uncomfortable bed.
We enjoyed our stay very much! The beach was great and lots of activities were offered throughout the resort. The nightly entertainment was a treat! The staff was very friendly and the service was excellent. We were pleased with the variety of food choices at the buffet and the dinners at the restaurants were excellent. Can't wait to come back!
I went with my parents and husband for 7 nights. This Riu is somewhat quieter than the other nearby Rius...but you have a gold bracelet, which means you can go to any of the Rius if you want more party than relaxation. Good food, good nightly entertainment. Excellent drinks one day in a coconut on the way to the beach. Beach is fantastic. Water beautiful. If you enjoy relaxing on the beach or playing in the ocean (snorkeling, body board, catamaran.... )this is the place to go! Bring an insulated mug to take your drinks to the beach. The gift shop in the lobby is a bit pricey -much better deals on 5th St in downtown Playa. We were married in Mexico 5 years ago and this is our third trip back to the area. Have stayed at the Riu Tequila before, but rooms at the Palace Mexico are nicer and you're just 2 minutes to the beach instead of 15. First time at this resort and would return again -especially if the parent's are buying!
When we arrived to the hotel we were welcomed by professional staff, had a nice/tasty glas of papaya juice and then our luggage was taken to our room by a porter. At first it was a WOW, such a nice place, the food, service, beach, etc was great. Overall the place is awesome, but one thing I have noticed being such a big company and have no security camera is a big NO NO. This place is not even close to be secure, we had to hide everything we could to a very small safe provided by hotel, but you phisically can't put there everything possible. So we heard that someone was robbed during their stay. We've traveled to other places in Mexico and never experienced anything like that. My advise to you guys, put some cameras at least outside your building, you will have less stress on having to walk around when it's raining, humid etc. Other than that, the place is great, service is as well. My favorite drink was cappuccino w/out sugar, very tasty, well other drinks were great as well, but i am a coffee drinker. Hope my comments are not going to scrare people away from this place but only add a bit of awareness. Good luck to everyone.
The floor tiles are very slick. My husband fell & broke his arm the first day of our vacation. When we went to the front destk to get help, the manager told us to wait in our room & have $50 cash for the Doctor when he came. We got more compassion & help from the other tourists & the actual workers that clean than from the manager. I asked for an incident report & he refused several times. He said the incident was our problem & they were not resposible for anything. The Dr. put us in a cab & sent us to the hospital. My husband had surgery & was in the hospital 3 days. No one from the hospital checked on us. My husbands roommate had also slipped on the tile, and there were several tourists in the hospital that had slipped. When I went back to the front desk for help I was crying & still no one asked how my husband was, & if I needed anything. They acted like I had the plaque. When I brought him back & asked where I could get ice, they said they would bring it to the room, they were still very rude & no one asked if we needed anything. I explained I had to have it in several bags so it would not leak on his bandage. They came to the door an hour later with a leaking bag of ice. I had to go get bags so I could put the ice in several so it wouldn't leak. They were very rude to me each time I went to the front desk. The hotel next to us that our friends were staying is where we spent all our time. They were very relaxed, friendly, & helped us with anything we needed. We booked all our tours next door, ate breakfast & lunch next door, but had to eat supper at the Riu Palace as it was not allowed to eat evening meals at other resorts or sister resorts. We enjoyed all the entertainment at the hotel next door. The young lady running the internet laptops was too busy on her own laptop to help us. Another guest got us started & connected. It was exspensive & short lived. The workers that cleaned the room & served you were very nice, but the upper management was RUDE! I saw the...
We loved the hotel and staff. The grounds were super and the location was great. Two problems with the Riu Palace. The A/C was not sufficient for the rooms. The coolest it was in my room was about 80F. Our party had 10 rooms, all were too darn hot. The second problem had to do with the dress code for the restaurants in the evening. Men were required to wear slacks however women could wear just about anything. Slacks would not be a problem, except it is too darn hot in august to dress up for a buffet dinner. Several of the outdoor restaurants were not air conditioned, so they were really hot. You could wear shorts to the non ac restaurants. It was too hot in those restaurants even in shorts. I did not cool off until I got in a cab going home.
This was the worst place I've ever stayed. The drinks are served in kiddie cups, with almost no alcohol at all. The food is mediocre at best. There was a giant hair in one of the dishes. The front desk staff is awful. Very rude and unhelpful. The entire hotel smells like a sewer. I have no idea how this place got a four star rating!
I recently got married at the Riu Palace Mexico. During our stay there we were treated very poorly and my wedding was basically ruined. Our resort wedding coordinator was horrible and very reluctant to work with us on anything. The resort was simply unable to cater to our large group of 59 people. And somehow, because we had a large group, they tried to sneak in an additional fee for everything we wanted to do. To make matters worse, it rained so the wedding needed to be moved inside to the theater. We saw an earlier wedding, held in the lobby, that was very nice. When I asked if we could have our ceremony in the lobby, we were told 'Those people paid a lot of extra money for that.' REALLY? They paid more to have it in the LOBBY? Why would it possibly cost more to have it in the lobby? And the theater was atrocious. All they did was add a plastic arch and I walked down an aisle made of pink velvet theater chairs, surrounded by lace curtains, pink patterned carpet and a sea of ceiling fans! My photos were hideous! We were also unable to make reservations at any of the specialty restaurants during our stay. Only 2 of the 4 restaurants are open every night. And in order to get a seat at these restaurants, you had to get in line at 7am to be one of the first people in line at the reservations table. Just what you feel like doing on your vacation. And to top it all off, at least half of my guests, including myself, went home with bronchitis and sinus infections - almost positively due to the leaks and poor ventilation in the rooms.
the itel itself is nice and dining and bar services were good but the wedding coordinators assisting with wedding of my cousin did not complete all the tasks they said they would even after they were paid for it. in turn, the bridal party had to take time out from their vacation to help the bride and groom set up decorations for the reception. there were timing issues where the staff were late either delivering products or services and for a wedding, that is unacceptable. so if you think of booking your wedding there, make things simple because anything out of the ordinary for the staff may not be completed in time or not at all.
This trip was our first experience with a resort as we always go on cruises. It was also our honeymoon. The outside grounds, the beach, pool and lobby area were amazing. The food was also great, if it wasn't so repetitive. However, that is where the good ends. The activites sound great but in reality, there is very little to do. Kayaking and windsurfing were ok, but the ocean there is very wavy. If you want to jet ski or parasail, be prepared to spend a lot of money. There are some activites during the day, like ping pong, water volleyball and so on, but there are so many people it isn't really fun. At night, there is one band who plays every other night and they play the same songs over and over again, and on the nights they don't play, a trumpeter is there, but again, very repetitive. After that, there is nothing. Sure, you can walk across to the club and the Riu Tequila, but even that was boring. The beds are HORRIBLE, so hard and the mattress softeners can only do so much. If you have back problems, do not stay here. We also found a hole in the grout and lots of little bugs in the room. Tried to switch rooms, but they were full. They clean the floors with soapy water and squeegees, but it always felt sticky. I have to say, if we could do it over, we would not stay there. Don't think I'll ever go back to a Riu. For the money we spent, we expected a lot more.
This was my second year there. People were great, as well as beach and weather. 50% of our group of six got sick. Something wrong here. Talked with others with same problem. First floor rooms were musty and moldly smelling. Beds not comfortable. Food sanitation needs improvement as well as smelly rooms on first floor. It would also be nice for a rest room to be closer to the beach than the El Patio. Not a 4 star in my estimation. Would go back though.
When we arrived, our room was not ready, went back at 5:00 and still not ready, so they moved us to another room, which the air conditioning did not work. We ate at the outside cafe, which the food was lousy.