The RIU Palace, needs a complete revamp, change decorations, bedding, pillows, and even some of their food was not good.
4 stars
Riu Palace Mexico
Avda. Xaman-Ha, Manzana 3, Lote 4, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 4200Photos of Riu Palace Mexico
Overview
The Riu Palace Mexico is a quality hotel option that is just a short distance to Playa del Carmen. This is an all-inclusive resort that features an aesthetically pleasing style that evokes the look and feel of a traditional Mexican estate. Those who are looking for a relaxing and peaceful getaway will find that the property can provide what they need, including a great location.
Guests that choose to stay at the resort will find a wealth of suites from which to choose. There are regular suites, junior suites, options with a Jacuzzi, and superior junior suites. The accommodations themselves have amenities like private bathrooms with a hydromassage tub, WiFi, televisions with satellite channels, air conditioning, a minibar, and a balcony or a terrace.
This all-inclusive resort has plenty of on-site amenities to enjoy, as well. Free WiFi is available throughout the hotel, not just in the rooms. Guests can relax at the spa, they could keep cool at one of the four swimming pools, and they could dine at one of the many restaurants located on the property. The resort has table tennis, live music, dancing, and more. Since the property is right on the beach, there are plenty of beach activities to experience and enjoy, as well.
Those who stay at the property will find that they are just a short distance from many locations that they may have wanted to visit. With a quick walk or car ride, they could visit nearby parks, a reserve, and more.
Latest deals for Riu Palace Mexico
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Riu Palace Mexico
- Snorkeling
- Outdoor pool
- Beachfront
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Smoke alarms
- Adapter
- Air-conditioned
- Trash cans
Services and conveniences
- ATM on-site
- Car rental
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Room service
- Tour desk
- Express check-out
- Chapel/shrine
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Public bath
- Bathrobe
- Private bathroom
Pool and spa
- Spa and wellness center
- Massage
- Pool bar
- Hot tub
- Outdoor pool
- Sauna
- Pool towels
Things to do
- Gift shop
- Snorkeling
- Evening entertainment
- Beauty salon
- Pool table
- Windsurfing
- Night club
Outdoor
- Terrace/Patio
- Beach towels
- Grill
- Balcony
- Outdoor furniture
- Garden
Family friendly
- Babysitting or child care
- Child pool
- Kids' club
- Complimentary breakfast
- Playground
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Coffee machine
General
- Beachfront
- Sofa
- Telephone
- Storage available
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Riu Palace Mexico
8.2
Very good
106 verified ratings
Wonderful
59
Very good
21
Good
8
Okay
4
Fair
3
Mediocre
5
Poor
6
Summary of reviews
Guests say
Guests appreciated the hotel's great location and friendly service, with many praising the beautiful beach and clean facilities. However, there were concerns regarding food quality and some aspects of the hotel layout, particularly for those with mobility issues. Overall, the experience was mixed, with some guests enjoying their stay while others faced challenges.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
28 reviews
7 out of 10
6 reviews
6.2 out of 10
5 reviews
4 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the accommodations like at Riu Palace Mexico?
The hotel offers a variety of suites to choose from, including regular suites, junior suites, options with a Jacuzzi, and superior junior suites. The accommodations feature amenities like private bathrooms with a hydromassage tub, WiFi, televisions with satellite channels, air conditioning, a minibar, and a balcony or a terrace.
What on-site amenities can guests enjoy at Riu Palace Mexico?
Guests can enjoy free WiFi throughout the hotel, spa facilities, four swimming pools, and dining at multiple restaurants. The resort also offers activities such as table tennis, live music, dancing, and beach activities due to its beachfront location.
What are some highlights of the dining experience at Riu Palace Mexico?
The hotel offers a great variety of food and activities, and the staff is very kind and helpful. However, some guests have mentioned that the taste of the food was not always satisfactory despite the wide selection.
How is the cleanliness and customer service at Riu Palace Mexico?
The resort is praised for its spacious and clean facilities, excellent staff, and beachfront location. However, some guests have mentioned concerns about the taste of the food, grumpy staff members, and issues with items being stolen.
When is the best time to visit Riu Palace Mexico?
The high season at the hotel is in February, while the low season is in August. Visitors can expect a great location right on the beach, spacious and clean rooms, and excellent staff throughout the year.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or pools comes highly recommended.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like Playacar Golf Club, Aviario Xaman Ha, and Mamita's Beach Club, all within a short distance from the property.
Consider Room Selection Carefully
Some guests found the rooms to be a bit dated, so it might be worth checking recent reviews or requesting a newly renovated room if this is a concern.
Take Advantage of All-Inclusive Amenities
Guests appreciated the all-inclusive nature of the resort, with multiple dining options, free WiFi throughout the hotel, and various on-site activities such as snorkeling, evening entertainment, and a fitness center.
Be Mindful of Entertainment and Activities
Some guests felt that the entertainment and activities were lacking, so it's worth checking the current offerings or planning off-site activities if this is an important aspect of your stay.
Check for Special Offers
While some guests had issues with promotions and services, it's advisable to double-check any special offers or promotions directly with the hotel to avoid misunderstandings.
Be Aware of Potential Room Issues
A few guests experienced issues with room amenities such as broken coffee makers and air conditioning. It might be helpful to check the functionality of these amenities upon arrival.
Plan for Transportation
The hotel does not offer a shuttle into town, so consider arranging transportation or budgeting for taxi rides if you plan to explore Playa del Carmen.
Consider Alternative Properties
If looking for a more high-end feel, it might be worth exploring other properties in the area, as some guests found the decor and food to be subpar for the price point.
Stay Informed About COVID Testing
If needing COVID testing, ensure clear communication with the hotel staff regarding procedures and any associated costs to avoid misunderstandings.
Location
Avda. Xaman-Ha, Manzana 3, Lote 4, 77710 Playa del Carmen, Quintana Roo
What's nearby
- Underwater Technical World76 yd
- Playacar Golf Club0.4 mi
- The Reef Marina0.6 mi
- Aviario Xaman Ha1.1 mi
- Terminal Marítima de Playa del Carmen1.4 mi
- Albertos SCUBA1.6 mi
- Parque 28 de julio1.8 mi
- La Fe2.3 mi
- Beyond Diving2.3 mi
- Mexico Blue Dream2.3 mi
- Mamita's Beach Club2.4 mi
- Xcaret Park2.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Riu Palace Mexico
Low season | August |
|---|---|
High season | December |
Average price (weeknight) | $350 |
Average price (weekend night) | $323 |
When to book a room at Riu Palace Mexico
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Riu Palace Mexico
FAQs when booking at Riu Palace Mexico
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Playa del CarmenGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 1.6 mi |
Nearest Airport | Cozumel |
Distance to airport | 12.1 mi |
Everything you need to know for your stay in Playa del Carmen
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