||||Excellent - 389 reviews|
When you stay at Hilton Ponce Golf & Casino Resort in Ponce, you'll be on the beach and close to La Guancha and Parque de Bombas. This 4-star resort is within close proximity of Museo de Arte de Ponce and Museum of the Ponce Massacre. Make yourself at home in one of the 255 air-conditioned rooms featuring refrigerators and MP3 docking stations. Rooms have pr...
Overall Rating - Excellent - 389 reviews
I like the room with the patio view. Room was clean.
I did not like that the water pressure from the shower was low and there were tiny ants crawling on the bathroom counter. Also, the pool water was not clean. Water in pool was not clear.We ate breakfast quickly because there was so many flies and birds landing on the table and chairs. My daughter wallet was stolen in the hotel's arcade area with about $400 worth of gift cards and cash. We were told by security that the camara in that area was not working. I didn't feel that they care about the theft. I would never return to this hotel. It is beautiful but the service was terrible. All they can say is sorry for the ants and for my daughter's wallet. they have camaras all over the place but when something happens, the camaras do not work .
The rooms are extremely spacious and beds are comfortable. The hotel has numerous areas to keep the family entertained and the facility is very clean and well-maintained.
At times, it was difficult to find staff at their stations. Waited around the pizza station to order food and after 10 minutes, when the cook finally showed up, I had to go to the bar area to order some food. Staff is courteous when available.The hotel is very beautiful and has its own luxury. The casino entrance was conveniently off of the main lobby, there is a nice game room, and the pool area has all possible activities to keep the kids entertained. The Jacuzzi's temperature is really nothing to boast about as it was not as hot as what I'm used to and the food is pretty pricey for such common meals that can be provided off of the property at a much lower price with better flavor.