With a stay at Azul Sensatori Mexico by Karisma - All Inclusive in Puerto Morelos, you'll be on the beach and close to Arrecife de Puerto Morelos National Park and Crococun Zoo. This 4.5-star resort is within the vicinity of Ojo de Agua Beach and Puerto Morelos Town Square.
Make yourself at home in one of the guestrooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Rec, Spa, Premium Amenities
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a health club, and an outdoor tennis court. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at one of the resort's dining establishments, which include 7 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Thirsty? Quench your thirst at one of the 5 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily.
Business, Other Amenities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
We visited Azul in July, staff was great, food was good, beach was beautiful but very shallow and rocky. The wait for a table in some of the restaurants was over one hour but usually worth the wait. There was a large selection of adult beverages to choose from but the drinks were very weak.The staff were always trying to get everyone involved around the pool or the beach to play volleyball, water polo or even aerobibcs. Make sure you bring plenty of sunscreen, the sun is strong.
If you'll look at all the reviews here, everything 3 star and below is from 2009 or previous. My husband and I visited Azul Sensatori in summer 2011 and fall 2012, and were amazed at the atmosphere, food, friendly service, cleanlieness, and overall quality we found there. We love it so much that we're taking our kids with us this fall. We don't feel like trying another resort, because we know the quality and friendliness we'll find here. The staff goes out of their way to say 'Olah' to you, even the gardeners. They are always asking if you need anything, or if you would like to participate in an activity, but there is no pressure if you don't want to participate. We mostly sat and read books by a pool, on the beach, or on our ocean-view balcony the entire vacation. I love the food here... we haven't had a bad meal, but we definitely had our favorites. There is one buffet restaurant that is open from early morning to late at night so you can eat quickly around your activities schedule. Then there are 2 other restaurants open for lunch (burgers/soup/salad and Mexican), and 5 additional restaurants open for dinner (Mexican, Carribean, Italian, Spanish Tapaz, and the adults only gourmet experience restaurant Le Chic). The Tapaz restaurant is our absolute favorite. There is also a bbq lunch (burgers) on the beach a couple days. The beach area is small, but there are plenty of chairs and a handful of beach beds. There is also a little kids playground area, activities hut with beach toys (free) and kayaks (rental tax), and beach volleyball court. It is on a reef, so it is rocky in the water but there's a swimmable area a short walk from the resort. A tractor comes by a couple times a day to clean up the seaweed. Staff come by the chairs offering to bring drinks from the pool bars, and sometimes they come by with trivia questions for everyone to answer. There are several long winding pool areas throughout the resort, with a plethora of pool chairs and large umbrella...
Hotel lives up to the Karisma pledges of sustainability, customer service and excellent food. Well trained staff provides excellent service. Current renovations of some floors show willingness to invest in quality. Entertainment good, Crafts vendors Thursday nights quite good. Watch out for the ATM bandit in the lobby - $16.96 for $100 (plus bank network charge). Front desk needs to take on cash function if they don't want to damage their brand with a bandit partner. Definitely worth returning.
AMAZING, AMAZING, AMAZING!!! The staff goes above and beyond. Activities everywhere. The property and rooms are very clean. Gorgeous views. Awesome. We had 50 people come for our wedding and could not have been happier and more impressed! We will be back!!!
From the moment you step out of you ride, you are welcomed with a drink. The views are the most beautiful I have ever seen. You are spoiled from being delivered to your room to dining. Room service was prompt, rooms are very clean and well kept.
We attended a family wedding and spent a few extra days at this beautiful resort. The staff was absolutely accommodating in every way. We had a few room glitches with unavoidable plumbing issues that were taken care of within 10 mins of calling the front desk. The food at all restaurants was fresh, well prepared and very good. The one memorable meal was at Le Chique, molecular cooking, served in small portions and it was fabulous. Make your reservation as soon as you get there for a wonderful, romantic dining experience. The only small negative was the waitstaff at times was slow. Be sure you're not starving before you go for a sit down meal at one of the dinner only restaurants....it could take about an hour to get your main course. BUT - the staff itself was friendly and food was terrific. The house wines were decent also - no 'swill'! LOL The swim up bars - great. Games in the afternoon, good drinks and plenty of chairs, cabanas, towels, umbrellas on the beach, nice chairs - if you want a beachside cabana, get up early. You are in the middle of nowhere though. We never left the property, but were happy there with the amenities, gym, spa, restaurants and pools. Adult only pools made it nice and peaceful if you don't want the little ones around. The kid pool was adorable though with a kids club. Highly recommend this property. The wedding itself was a highlight and well run from start to finish. Loved our vacation!
This is a great hotel. You'll be pampered from your arrival. They'll make everything to make you happy, so that you have a great stay. I don't really understand the reviews that have been written here, they say this hotel is awful... I can really say it is not true. Great food, great bedrooms, great outdoors... Totally recommended!!!!
we stayed there from 26/12/09 till 09/01/10 DONT GO,this is not value for money,staff good,hotel very bad,it looks as if it has been there fo 20 years,food bad,but i found the cornflakes ok.this is the worst holiday i have had in 35 years,if you are booked to go please do your self a favour and go somewhere else, ANYWHERE.IF YOU DONT BELIVE ME I CAN SEND YOU SOME PICS, email me.
Poor food and basically the same in all their restaurants. Although it has only been open 1 year bathrooms were broken (no toilet seats), bar tops were broken (granite broken off). Front desk will try and charge you for extra's you did not even use, very unethical. Termites in room above shower. Room cleaning service was very late in the day. Wine was awful, prepare to drink beer or cocktails the entire time. Lots of buffets and all the salad food is warm (fruit, 'cold' cuts, greens, dressings). Rooms smell like mold and the AC does not work very well. Overall feel would be much more suited for a college spring break.
WE were here at Christmas 08 and it was new and great. Some glitches of a new hotel but staff quickly fixed any problems. Get the insuite jacuzzi, not the ones outside the room, very nice!!!!! Beach was great and so was the service on the beach. We took our big bubba glasses and drank daquiris in our private covered beds on the beach. We will be back!!
Never had a good feeling, lots of bad reviews and renderings, not photos on their web site but oh well, my travel agent said it would be great. A great puplic service would be done to humanity if this place shut down. So you know I'm serious...spent over $900 dollars in Continental airlines change fees to leave this place 3 days earlier than planned. It was worth every penny, (the change fee). The whole experience was a kind of smoke and mirror experience. We could not believe that everything from the room, the plumbing, the on going, non stop construction and the noise it made and what they call food. They use the word gormet in their promotional material but I can assure you that word has not crept into the kitchen. Have been to mexico many times, the weather and the wonderful Mexican people were just not enough. So if you must...................... GO, YOU TOO WILL BANGING OUT REVIEWS SIMILAR TO MINE.
We visited the Azul Sensatori from Feb 14-22,2009. We chose the resort because it claimed to be good for multigenerational travellers. My husband and I went with our 3 children ages 9,7,and 6 and met his parents there. The actual complex was quite small (we have stayed at the Iberostar Paraiso Lindo before which was huge) which did work out well for us due to my father-in-law's arthritis. Our room was nice from a 5 person family perspective - the kids had a kids area and we could close a sliding door for our own privacy. THe room was clean and very modern. We did not have any problems with anything not functioning and the water was always hot when we wanted it. THe maid service was good but they got to our room late in the afternoon and would always forget to replenish my coffee supply (I love my morning coffee!). THe food was satisfactory, again the buffets were much smaller than previous all inclusives I have been to. I guess our major dissapointment was the lack of energy and entertainment going on. There was no activity or even music at the 'activities Pool' during the day. It was generally VERY quiet. Our kids tried the kids club which boasts being for 6-12 year olds and it was mostly preschool aged kids, they rejected that quickly. The beach was pretty, but is on a large reef right offshore, so there is always seeweed washing up with the continual cleanup going on with a tractor. A bummer was also that there are so many rocks in the water it is unswimmable. We did find an area about 300 yards to the north with a nice sandy bottom where we took the kids to swim and snorkel.
Hotel service was poor. Drinks were materially watered down including the draft beer. Liquor bottles were mis-labeled i.e. refilled with who knows what! Food is not good. There is very limited shade. The beach is rocky. There is no food service at the pools or on the beach. There was no hot water in the bathrooms about 50% of the time. We were referred to a scuba vendor who turned out to be very unsafe. Watch out.
Definitely not what we expected for what it cost. Supposedly a 5 star resort but so many short-comings. Repeatedly either no water at all or no hot water. Room was not made up until in the afternoon. Food was very mediocre. And service so slow. Repeatedly they took our order for beverage then didn't bring it until we were finished and ready to leave or we'd have to ask again for our beverages. It was very difficult to try to ask for something when the employees could not speak any English. The building maintenance was very poor. We were told it was a NEW facility, just having opened November 1st. However it appeared otherwise. Closet doors were coming off the hinges. Dresser drawers broken. Faucets all corroded. Leaks in the showers. If we shut our balcony door from the outside, it would lock. (A safety hazard especially with kids). Refrigerator didn't cool. There were just too many things that didn't work for the high price that we were charged. The setting was beautiful but otherwise we were very disappointed. We would not recommend this resort until some changes and upgrades are made.
The resort is pretty and the rooms are satisfactory, but there are several things this resort needs to work on. Not all of the buildings have wireless internet available, which is unacceptable for a modern resort. Several people in our group had problems with no hot water in their showers. In my room, we had hot water but the shower flooded through the door into bathroom and leaked through the window into the bedroom. Also there was clear water damage in the ceiling above the jacuzzi tub - not something I expected at a brand new resort. The food quality and selection was very mediocre and the service was very slow. It was typical that you would order a drink and it would either not come or would come an hour later after you'd already finished eating. Finally, the front desk and concierge did not seem to demonstrate common sense. After purchasing merchandise at one of the resort stores, I did not realize that the cashier held on to my credit card until a few hours later. When I went to ask about it, I found it had been turned in to the concierge, who then gave it to a security guard. I had to wait about 30 minutes for security to show up and return the card. I had to wonder why nobody had called me to let me know about the missing card - they could have looked up my name from the credit card on the hotel guest list. On the positive side, the setting is beautiful and relaxing and reading by the ocean was wonderful.