Rent a Ford in Richmond

Ford Fusion

Ford Escape

Ford Escape

$41/day

Ford Fiesta

$41/day

$42/day

$124/day

$127/day

$127/day

$129/day

Ford F-150

$30/day

or similar Pickup truck

Ford Fiesta

$44/day

or similar Economy

Ford Edge

$45/day

or similar Standard SUV

Ford Fusion

$46/day

or similar Full-size

Ford Escape

$47/day

or similar Intermediate SUV

Ford Explorer

$59/day

or similar Standard

Ford Transit

$74/day

or similar Passenger van

Ford Mustang Convertible

$91/day

or similar Convertible

Budget

6.2

Okay

58380 reviews

Best rated

Most popular

Cleanliness

7.0

Comfort

7.2

Pick-up/Drop-off

6.2

Value for money

6.6

No locations in Richmond

from $98/day

Locations in Richmond

Filters

Reviews

2.0 Poor

May 2024

The experience was terrible. I reserved online (easily). arrived early, got in line, and scanned the QR code as requested to expedite my checkin. After entering my DL and CC information, I received an alert on phone telling me my reservation was confirmed and the pickup counter was Fast Break. What wa “Fastbreak?” I inquired and was told it’s a location across the parking lot and J could just pick up my car. I left the line and lugged my luggage across a very cracked and potholed parking lot with no walkway to FastBreak where the receptionist was extremely rude and told me I did not have a reservation. I showed her the message I received. She said I needed a number which I did not have. She told me to essentially help myself. I eventually found out I was at the wrong counter and I had no Fastbreak Number. I had no idea what that was but she refused to help me or even tell me what Fastbreak was even when I asked for an explanation. I would not have left my place in line if I had not received the notice in my phone. I went back to the Budget counter (note I had family in tow, with lots of luggage) across the broken parking lot, back to the line I had left, now twice as long (4 times as long as I was midway through the previous line). After over an hour, I finally picked up my car. Overall the pick up facility was in terrible shape. Only the lady who check me out as I drove off the parking lot offered a greeting and smile. There is no customer service elsewhere at the LAX location - everyone there seemed to either hate the customers or their job or both. The random erroneous email telling me to pick up at Fastbreak was a terrible idea for whoever put that in place. Also the bathroom is in terrible shape. The door is extremely damaged and nicked all over. The lady at the Miramar location where I dropped off the car was very sweet despite being terribly busy as a one man show for the location. Overall the electirc car was new, drove well. The outside was dirty (it had just rained, but the interior was clean. The price was great. I noticed during pickup at the airport, 6 shuttles from Alamo/Enterpise passed by before one old dirty bus from Budget came. (Note I had the same price offer from multiple car rental companies when I was booking and purposely picked Budget!) The shuttle driver was nice and appreciative of the tip I gave him. I recall telling myself multiple times during the experience, in the future, as long as I have other options, I would never choose Budget again. It was a very (and unnecessarily) unpleasant experience, especially after a overseas flight. I would also recommend anyone else from picking Budget, at least the LAX location. Hope this helps your team improve your operations.

8.0 Very good

May 2024

Long wait for pick up and no human contact for drop off. Cost was great but cleanliness was poor, cigarette smell and dirty carpets

4.0 Mediocre

May 2024

The deposit was way more than listed everything else was ok

2.0 Poor

May 2024

The sellerman was not very nice and the company does not accept debit cards, in a Europe omg

10.0 Wonderful

May 2024

All was well.

2.0 Poor

May 2024

Canceled the rental upon arrival worst customer service experience ever in rental service would never recommend budget again

Payless

5.7

Fair

19733 reviews

Cleanliness

6.4

Comfort

6.1

Pick-up/Drop-off

6.0

Value for money

5.1

No locations in Richmond

from $62/day

Locations in Richmond

Filters

Reviews

2.0 Poor

Apr 2024

I was overcharged 2x even after confirming everything was taken care of.

10.0 Wonderful

Apr 2024

Payless has great customer service for the situation we were out in. The insurance prices are crazy but at the end of the day it wasn’t Payless fault. This is a country requirement that we did understand prior to booking. The pick up was easy and Luis was great!! Drop off was simple as well and super friendly. Car was cleaned when we picked up and that was appreciated.

4.0 Mediocre

Apr 2024

The check-in process took forever. It was a large line and at the beginning the attendance. Chatting among each other, Delaying the process. Finally, a young man came in. And checked in as many people as the previous to attendance did together. I’ve been to this car rental before, and it brought a memory of the last time we experience the same thing. Very frustrating.

2.0 Poor

Apr 2024

I prepaid for my car only to get to the counter and wait for just under an hour. Once assigned a car, I again waited because I was then told my car was double booked. I finally got a car, and it was a great car. However, after turning it in on time I was charged for 3 additional days because they had me down as driving a completely different car. Definitely will Pay More next time and rent from someone else.

6.0 Okay

Apr 2024

Getting from baggage claim to Payless terminal had to stand in long lines to get on the bus. The customer service agent was very nice and friendly. We ended up getting an electric car, but never told us about what charging stations we could use being not familiar with that type of electric car and where the charging stations were a big problem wasted a lot of time during our driving experience, trying to find chargers that would work.

10.0 Wonderful

Apr 2024

Payless always comes through, the pickup and dropoff process is fast and easy never any issue.. The payless cars are very updated and reliable, the price is always affordable and the deposit is always given back as soon as you drop it off, no extra charges or fees.. I highly recommend them, been using them for the past 3 yrs everytime i travel and not 1 issue..

Enterprise Rent-A-Car

7.8

Good

130 reviews

Cleanliness

7.5

Comfort

7.8

Pick-up/Drop-off

7.8

Value for money

7.4

9 locations in Richmond

from $73/day

Locations in Richmond

1 Richard E Byrd Terminal Dr

+1 833 268 5452

Monday	07:00 - 23:30
Tuesday	07:00 - 23:30
Wednesday	07:00 - 23:30
Thursday	07:00 - 23:30
Friday	07:00 - 23:30
Saturday	08:00 - 20:30
Sunday	08:00 - 20:30

207 E Main St

+1 804 648 7612

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

4713 W. Broad St.

+1 804 355 7707

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

5105 S. Laburnum Ave

+1 804 222 2700

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	09:00 - 12:00
Sunday	12:00 - 16:00

6109 W. Broad Street

+1 804 673 0500

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

7311 Hull Street Rd

+1 804 205 9000

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

7919 W Broad St

+1 804 346 8666

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

8028-a Midlothian Turnpike

+1 804 330 3030

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	09:00 - 12:00
Sunday	12:00 - 16:00

9001 W Broad St

+1 804 217 6323

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

Filters

Reviews

2.0 Poor

Apr 2024

Took my money and they didn’t have a vehicle for me to even rent. Rip off

10.0 Wonderful

Apr 2024

How was extremely attentive and had the best attitude. Would recommend over and over again.

10.0 Wonderful

Apr 2024

perhaps a lower rate. But that's wishful thinking.

10.0 Wonderful

Feb 2021

Pros:

Easy drop off and easy pick up. Although I have not received my email receipt yet.

Cons:

Found a old/left over pink mask by the passenger side door.

10.0 Wonderful

Nov 2020

Pros:

Staff not unfriendly, but not friendly either.

Cons:

Seems like I ALWAYS have to wait to pick up my rental - an opportunity for improvement. Another suggestion is for staff to go over basic functions of the vehicle before turning it over to driver (e.g., all audio functions, locations of 12V/USB/Bluetooth ports, gear shift function, adjustment for lights, wipers, mirrors, sun roof/shade, etc . New vehicles have so many new features and moved/redesigned standard features that it is overwhelming for a lot of older drivers.

10.0 Wonderful

Oct 2020

Pros:

Yes

Alamo

6.2

Okay

192 reviews

Cleanliness

6.7

Comfort

6.9

Pick-up/Drop-off

6.3

Value for money

6.2

One location in Richmond

from $83/day

Locations in Richmond

1 Richard E Byrd Terminal Dr

+1 844 370 8283

Monday	00:00 - 00:0006:00 - 23:59
Tuesday	00:00 - 00:0006:00 - 23:59
Wednesday	06:00 - 23:5900:00 - 00:00
Thursday	00:00 - 00:0006:00 - 23:59
Friday	06:00 - 23:5900:00 - 00:00
Saturday	07:00 - 23:30
Sunday	07:00 - 23:3000:00 - 00:00

Filters

Reviews

10.0 Wonderful

Nov 2023

The staff at Alamo were very friendly and helpful! They showed me multiple options for my rental vehicle. The return process was also super-easy.

6.0 Okay

Nov 2023

The driver's seat (cloth) stunk, and made my clothes stink. This should have been caught before renting out.

2.0 Poor

May 2021

Pros:

Nothing, we got in at midnight and just wanted to go to our hotel but all the staff at the airport had already left and locked us in the parking garage. We were left stranded in a town we didn't know well and had to scramble for a late-night uber (of which there were almost none).

Cons:

Someone could've been there to let us out so we could go safely to our hotel

2.0 Poor

Apr 2021

Pros:

Nothing.

Cons:

Alamo cancelled my reservation. I received a voice message on my phone when I was making my connection at O'Hare. When I arrived at Richmond they did nothing to help. I called the Alamo Customer Service number - would be on hold waiting for over 20 minutes each time I called. The only way you could get someone to answer a call was to choose the "Make a Reservation" option. Appears like the only time they would answer the phone is when they think they were going to get money. I had 4 different times when someone said they would call me back with some information. No one ever called me back. The manager at the Richmond Alamo counter provided me with no options. I had to press them to get information about being compensated for my Uber charges. I tried to get a car the next day and they still didn't have any available. With today's technology there is no excuses on why they could not have contingency plans in place to ensure they have enough cars based on the number of reservations they have booked. I will never rent another car from Alamo or Enterprise again. In Richmond they had 15 to 20 SUV's in the garage, when I asked about them then said that they were reserved. If my reservations got cancelled because I booked through Kayak and had a lower rate I will need to rethink about using Kayak. Having no car for the 3 days made it very difficult doing business and also on my client you had to chauffer me around the entire time. Alamo definitely demonstrated to me that they don't care about my business.

10.0 Wonderful

Jan 2021

Pros:

Nice to be received with a smile. The line in Richmond was backed up about 12 deep. Team of 2 handled it well.

Cons:

All good collaboration during this difficult time was super.

4.0 Mediocre

Jan 2021

Cons:

I arrived from my flight at midnight with tired children while waiting out in the cold, first telling me they didn’t have my vehicle, then finally something came up which wasn’t the vehicle class i had picked and to top it off gave it to me with a huge mess and had to wait 30 minutes for them to bring it. Horrible experience. Don’t get how they allow you to make a reservation then not have it when you arrive to another state on vacation

Hertz

6.0

Okay

107 reviews

Cleanliness

6.9

Comfort

6.9

Pick-up/Drop-off

5.9

Value for money

5.9

2 locations in Richmond

from $58/day

Locations in Richmond

1 Richard E Byrd Terminal Dr

+1 804 222 7228

Monday	07:00 - 23:30
Tuesday	07:00 - 23:30
Wednesday	07:00 - 23:30
Thursday	07:00 - 23:30
Friday	07:00 - 23:30
Saturday	07:00 - 23:30
Sunday	07:00 - 23:30

8021 West Broad St

+1 804 270 3436

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	09:00 - 12:00

Filters

Reviews

6.0 Okay

Apr 2024

The usb port was not functioning so I couldn’t connect my phone to the screen to see navigation. I had to balance the phone on the dash or hold it the entire time which made for a very stressful driving experience. Also unclear instructions in the parking garage led me to choose an electric vehicle initially which I then had to return. Disappointed.

2.0 Poor

Apr 2024

There’s was no Hertz at drop off. So, I had to go somewhere else and was still charged extra! Do not recommend

2.0 Poor

Nov 2022

Nothing. I will probably not use them in the future.

2.0 Poor

Nov 2022

My plans were all in place and required detail and...as I was walking out the door to pick up my car(10 minutes away)...I was called and told that no cars of any kind were available at the off-airport location! Why did it accept my rental reservation and...at the very least...called the night before! Unforgivable and something I shall not forget!

4.0 Mediocre

Dec 2021

The key fob battery didn’t work. It was hard to lock and unlock doors and once I couldn’t start the car. I was afraid to go to a store because I was concerned I wouldn’t be able to unlock the car if I locked it. There were no key holes in the doors. They wouldn’t bring me a replacement battery. They were friendly. Car smelled like marijuana and that didn’t get better.

8.0 Very good

Dec 2021

All fine except no window washer fluid available, and we were driving on rainy day and could not clean off splashed muddy water

Dollar

5.8

Fair

121 reviews

Cleanliness

6.5

Comfort

6.3

Pick-up/Drop-off

5.6

Value for money

6.1

One location in Richmond

from $113/day

Locations in Richmond

1 Richard E Byrd Terminal Dr

+1 804 222 8751

Monday	07:00 - 23:30
Tuesday	07:00 - 23:30
Wednesday	07:00 - 23:30
Thursday	07:00 - 23:30
Friday	07:00 - 23:30
Saturday	07:00 - 23:30
Sunday	07:00 - 23:30

Filters

Reviews

4.0 Mediocre

Mar 2024

Car stinked of tobacco. Returned the car early and was assured I would receive an adjustment in my account, it has been over 2 weeks and still nothing. Do not recommend.

2.0 Poor

May 2021

Pros:

Dollar had no one at their counter. After a scavenger hunt from location to location we ended up at hertz where system was down for 45 minutes as we waited

Cons:

Service terrible and price was outrageous. We will let everyone we can know what a bad experience we had

2.0 Poor

Apr 2021

Pros:

nothing....

Cons:

pickup, one person working on a Saturday.....waited forever. Didn't get the right size SUV

10.0 Wonderful

Apr 2021

Pros:

Drop off was very easy. The Explorer was super comfortable and easy to drive.

Cons:

Inside of car was not cleaned very well at all. Fold down seats were full of dog hair. Between the seats was a nasty baby pacifier. So discusting !!!

6.0 Okay

Feb 2021

Pros:

The staff made it easy. The car was perfect size.

Cons:

It smelled of cigarettes really bad. And then I also smelled like them. I would have swapped but it was the only suv they had 😫

2.0 Poor

Feb 2021

Cons:

There was only one person to service dollar, hertz and thrifty. I waited more than an hour outside in the cold to pick up the car. They would not call a supervisor because they said they couldn’t do anything anyway.

Avis

6.1

Okay

89 reviews

Cleanliness

6.6

Comfort

6.5

Pick-up/Drop-off

6.1

Value for money

6.1

4 locations in Richmond

from $94/day

Locations in Richmond

1 Richard E Byrd Terminal Dr

+1 804 222 7416

Monday	06:30 - 23:59
Tuesday	06:30 - 23:59
Wednesday	06:30 - 23:59
Thursday	06:30 - 23:59
Friday	06:30 - 23:59
Saturday	07:00 - 23:30
Sunday	07:00 - 23:30

4204 West Broad Street

+1 804 254 4146

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	08:30 - 13:00
Sunday	09:00 - 12:00

7923 West Broad Street

+1 804 270 0888

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	08:30 - 13:00
Sunday	09:00 - 12:00

8231 Midlothian Turnpike

+1 804 272 1476

Monday	08:00 - 20:30
Tuesday	08:00 - 20:30
Wednesday	08:00 - 20:30
Thursday	08:00 - 20:30
Friday	08:00 - 20:30
Saturday	08:30 - 13:00
Sunday	09:00 - 12:00

Filters

Reviews

10.0 Wonderful

Jan 2024

The employees were very knowledgeable it was a good price and check in was a breeze

10.0 Wonderful

Jun 2021

Pros:

Dropping off was super easy.

Cons:

If the rep at the counter can go more into detail about policies, everything was explained very fast.

2.0 Poor

May 2021

Cons:

I arrived to pickup my car only to find none were available. The agents onsite were not customer service oriented. DId not offer suggestions or help with finding another rental agency. I did however go to the Avis rental agency at theRichmond Airport and they were very professional and accommodating.

7.6 Good

Jul 2020

Cons:

The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.

2.0 Poor

Apr 2020

Cons:

I was charged but rental car place was not open.

4.8 Mediocre

Dec 2019

Cons:

They should adopt automatic picking up keys without standing one hour in line.

National

8.2

Very good

24 reviews

Cleanliness

8.5

Comfort

8.7

Pick-up/Drop-off

7.5

Value for money

8.2

One location in Richmond

from $96/day

Locations in Richmond

1 Richard E Byrd Terminal Dr

+1 844 370 8284

Monday	06:00 - 23:5900:00 - 00:00
Tuesday	06:00 - 23:5900:00 - 00:00
Wednesday	00:00 - 00:0006:00 - 23:59
Thursday	00:00 - 00:0006:00 - 23:59
Friday	00:00 - 00:0006:00 - 23:59
Saturday	07:00 - 23:30
Sunday	07:00 - 23:30