|General||24 hour front desk, Air-conditioned, Bar/Lounge, Coffee shop, Complimentary breakfast, Express check out, No smoking, Parking (free), Pool (indoor)|
|Services||A/V equipment rental, Airport shuttle (free), Business center, Concierge service, Laundry service, Meeting/Banquet facilities, Wedding services|
|Internet||Internet (free), WiFi (free)|
Good, 328 reviews across the web
|Room Size||85% thought |
|Room Cleanliness||80% said |
|Breakfast||71% found the |
|Read all reviews from Travelocity|
|Read all reviews from Priceline|
Staff is friendly, rooms are pretty good even though the hotel is a little older - not bad
Hate starbucks coffee - wish they served something other than that - didn't get my wake up call, tv remote did not work properly, light on the desk did not work, one of the two room phones did not work, did not get my shuttle as requested day beforeAll in all, not bad - three stars is probably a good rating
Staff was great, room was fine, close to airport.
Area is not great, very difficult to get into the hotel parking spot.
I had charges on my credit card from the hotel that shouldn't have been there.The hotel was great, but they had no reason to charge my credit card with anything.
The location and the free shuttle
No one told me when I checked in that you had to prearrange the airport shuttle. They only told me they left every 30 mins. The breakfast was not very good compared to other Hyatt Places. When I tried calling the front desk no one answered.
Our room was surprisingly spacious, and the breakfast was wonderful!This was a great value, especially for an early flight from RIC.
The hotel didn't have a room for me when I arrived so I did not stay here. The staff didn't know what to do with me. Eventually, I made my way over to a Hampton Inn. How do I get a refund from Priceline.
The fact that I had a guaranteed reservation, had paid for a room and didn't get one, was a little troubling. Nobody seemed to know what to do with me.It seemed like a nice hotel for the 50 minutes I stood waiting for a room in the lobby.
Near a shopping plaza and plenty of places to eat around the area and all in walking distance. Plus a free breakfast buffet style included
Really nice hotel, clean, modern and the room was quite large.
Only thing was that there was a $75 additional pet fee that wasn't included in Priceline's price, which was a surprise to us, making our stay more expensive. Free breakfast was just mediocre.
Location for best food choices
That there wasn't nothing wronge. We love it.