|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Express check out, Gift shop, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Pool (indoor), Restaurant, Room service, Safe, Storage available, Wheelchair accessible|
|Services||Business center, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wedding services|
|Internet||Internet (surcharge), WiFi|
|Policy||Pets not allowed||Landmarks||
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Good, 362 reviews across the web
|Service||85% found the |
|Reception||70% said the |
|Beds||73% said the |
|Hotel Building||Building is pleasant. 78% gave positive feedback.|
|Room Cleanliness||77% said |
|Room Size||Only 56% said |
|Price||Price is tolerable. Only 56% had positive things to say about it.|
|Bar and Beverages||Bar is ok. Only 65% positive comments.|
|Internet Prices||55% thought it was |
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Staff was great!!!
The room was not worth the money!!
The closeness to the race track
Only the fact that it was in a desolute section of town - the 'city view' the hotel boasted about wasn't all that at all. I won't spend that kind of money for that part of town again.The hotel itself seemed to be very clean, the staff friendly and helpful. Just didn't like the part of town it was located in. The town was dirty, seemed exceptionally vacant and deserted. Sad really - I had heard so much about Richmond and was really looking forward to sightseeing around the area but was warned against doing so due to the high crime.
I was charged twice on Priceline and the hotel. Issue was not been resolved.
I was charged for the nights I stayed there eventhought i prepaid it tru priceline!!
very clean, very friendly staff....probably the most hospitable hotel staff I have encountered!
parking wasn't easyBeautiful hotel, nice restaurant in lobby, very hospitable staff. Parking was difficult, but to be expected in a city.
Food was good.
Room was way too noisy. Doors did not meet floor or sides hearing everything in the hall and room next door. Elevators not working and way too slow. Could not handle the amount of guests they had. Very poor experience would not recommend.
rooms and location were ok. As far as the staff very rude and not knowledgeable about anything everytime a question was asked all they did was pass the buck.Very Rude staff a few people where nice and helpful but for the most part very dissapointed in the staff.
The service was awful, we were unable to talk on our hall, and there were other people being loud, but we were always the ones talked too...we were monitored 24/7 and it felt like a prison. This has never been like this and we have stayed there 3 years
The people, they made promises before we got there and then failed to deliver. There was also a safety hazard in the pool, in that there was a lady standing outside and if she left, you could not exit the pool. Does not seem to meet fire code. Awful!The only thing good about this hotel is that it was connected to the convention center so it was convenient, but if you want to feel like you are at home and enjoy your stay, you should look at the Hilton Garden Inn directly across the street. We will be looking for other hotels in the future, even if we have to drive a little bit. The Restaurant, Millers, is awful, it took 2 hours to get served... there is nothing positive about this hotel experie...
Restaurant is great.
Pool was a little dirtyOverall a great hotel. Well located and pleasant staff.
Nice hotel room, clean rooms, nice amenities in room. Super super price!
Valet service was expensive.