With a stay at Extended Stay America - Richmond - W Broad St-Glenside-North in Richmond (Dumbarton), you'll be close to Markel Building and Lewis Ginter Botanical Garden. This aparthotel is within close proximity of Shops at Willow Lawn and Crossroads Art Center.
Make yourself at home in one of the 82 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Rec, Spa, Premium Amenities
Don’t miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional features include complimentary wireless Internet access, a picnic area, and barbecue grills.
A complimentary continental breakfast is served daily.
Business, Other Amenities
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Extended parking is available onsite.
Hotel provides comforts of home....with kitchen and lounge chair...while hall carpets were new..
Filthy germy carpeting in rooms...hard flooring would solve this problem..
Check-in was a breeze, and even switching rooms from the ground floor to a second floor room presented no problems.
The only negative thing I can say it that it claims to offer breakfast. The only things avaialable were coffee, muffins, oatmeal (in packects).
Location, clean room, nice linens and extremely friendly and helpful staff.
I couldn't stay longer!
second room was comfortable like home and hotel employee was great and really friendly
the first room had a great view but it had issues, ac would not cool and laminate was pealing off kitchen counter and cabinet plus corner molding was pealing off and there was a hole in the ceiling and floor
everything the pool
the breakfast in the morning need more stuff
One of the best Extended Stay we have seen. Appeared new or redone. The staff was friendly and very informative. The room was clean and the decor was new. Great kitchen and good bath. This location had a decent breakfast included. Rated 2 star, I give 3
Breakfast could have been better.
We checked in at 130am and the room was not clean and the floor was under construction and was smelling of liquor and cigarettes. We wanted to get out of that place as soon as possible
I'M A NEWS JUNKIE & WHILE I DON'T ALWAYS AGREE WITH THEM, I FAR PREFER FOX NEWS BEING AVAILABLE. WHEN IT IS NOT, I SIMPLY DON'T RETURN.
YOUR LOCATION GUIDE IS INCORRECT....YOU HAVE IT AS EXIT 183A OFF i-64 WHILE ITS ACTUALLY 183C.......the map also shows a marker which seems to be off I-64 quite a ways when its the first road (Glenside?) off I-64.I drove around lost until calling Hotel
the mildew smell in the air
The staff was very helpful and nice
The room carpet and sofa was very dirty
The bed was comfortable. The room size was good.
There was ants in the room. The desk was not clean, there was a sticky spill on the desk that attracted the ants.
Ants in the sink
You can't beat the price for a suite. Adequate parking, near a lot of things. Very spacious.
The common areas all smelled like smoke, but thankfully not the non-smoking room I stayed in. The continental breakfast was only apples, granola bars and coffee. Hair in the bathroom and on towels.
Checking out and going to a new hotel
The carpets looked like they had never been cleaned.the couches were dirty the toilet wouldn't stop running And the checkout attended didn't even ask how our stay was or why we were leaving early
it was very dirty, I have bed bugs in clothes, the toilet works sometimes, it was very very dirty, never want to stay in that place again-
I was allotted a smoking room
Room was very decent size. Staff very friendly
Hotel had strong odor of cigarette smoke and horrible odor of cooked food- fish, fried chicken. Carpet, sofa, and chairs had various stains. Hair in bathtub and towels. Towels were in poor condition. Parking lot had limited parking
Room not clean, Internet not available during entire stay.
The staff, particularly night laundry/ check in was very helpful and attentive of my concerns and needs. Though she was not properly trained to handle certain matters (by her superior); she was able to assist me the best way she knew how.
I unfortunately experienced a room that was infested with bedbugs. I thought I was having an allergic reaction towards something I ate, which is why I waited towards the end of my stay to make the report and formal complaint.
The best thing about this hotel was the location.Other then being close to the West End and downtown, I cant say to many more good things about the hotel or the room itself. We had to travel to Cary street twice and the location made it easy to get there
I have stayed at this hotel a few times over the past four years, and it appears that their maintenance is beginning to decline. There were very noticeable stains on the carpeting, the room was not completely cleaned with used shampoo spilled (see next)
Used shampoo spilled on the bathroom floor and counters, and a heavy smoke odor in the hallways. While the bed was nice and the kitchenette is always a welcome addition, they need to start doing some more intensive upkeep to prevent further regression.
The location of the Extended Stay hotel was ideal for my multiple trips to Richmond.
The dirty carpet; beds that look like they had been slept in - prior to your arrival; the rooms smell like old mildew rugs!!! There is a very old saying 'You Get What You Pay For'!!!
There was only one desk clerk on duty and she did her very best to serve the many customers who happened to check in at the same time. We were sent to a couple of rooms that were not ready or were not cleaned after the last guest checked out.
Size of room for price.
Amenities were to include continental breakfast. The hours were from 6:30-9:30am. At 7:30 I went to breakfast area and there was a sign that said they were out of breakfast. Very disappointing. Would not like to return because of that reason.
the rate was good .
The carpet was nasty , and the soda looked so soiled that I wouldn't even sit on it. Breakfast left a lot to be desired. Packaged muffins and granola bars with coffee.
walking down the hallways, you can smell the smoke from smokers' rooms. so gross.
Pretty much what I expected. The kitchenette is always a plus
Carpeting is starting to get very worn, and there was only one luggage cart available. Advise cooking breakfast in your room due to slim choices for the continental breakfast.
I've stayed here before, but the 'breakfast' wasn't there this trip! Manager apologized, but that is a perk I find very helpful!
The room was not cleaned like it should have been. I found trash in the trash cans, under the sofa & the chair when I was rearranging furniture for my workout!
I stayed at two extended stays thisone and one in Maryland the one in Maryland was much nicer cleaner more supplies nothing broken.
phone did not work even to call desk, no hari dryer in room , was not told I had to request dishes so no pans etc. in the am to make breakfast, not so clean hairs in bedding and floors were dirty, no bugs though one good thing, trouble w/internet
Staff was nice!
Room had an odd smell, dirty, bed was lumpy and pillows were flat. It was a extended stay but no dishes or kitchen utensils in the studio room.
The full kitchen was a plus
No housekeeping services unless you stay 7 days. No business center
Booked a double room. Upon check-in, was rltold there was only a king smoking room available. The room reeked of cigarettes.
The room was dirty. I didn't want to shower there or sit on the furniture. It was the most disgusting experience I have had with a room anywhere.
I appreciate the concept of a room equipped with a full service kitchen. Fantastic water pressure in the shower.
Cleanliness was off the charts poor. The furniture, carpet and floors were all very unsanitary. My wife and I were very hesitant to remove our shoes while we stayed there.
Easy access from the highway, close to fuel and food.
It was dirty. Even for a two-star. There was something sticky on the bathroom floor, the sink and countertop were not clean. The bathtub was dirty.
It was close to the interstate.
Location was good.
They put me in a smoking room because they were all out of non-smoking rooms. Not only did it absolutely reek of smoke, but the room itself was not very clean either with streaks of dirt on the doors, the furniture AND the towels stained!
The room was very nicely decorated. The bed way comfortable and the recliner was wonderful.
When I called, the person I spoke with was very hard to understand and when I checked in, the friend of the front desk person made me very uncomfortable
The location was easy to find.
They put us in a smoking room when I had specify that we want a non smoker room.
The facilities like exercise room, laundry and WIFI. The staff is friendly.
It was Ok for the price we pay.
I was placed in a handicap room. Loud noise every morning from the staff hammering and talking. I was given two keys one of which did not work when I tried to come back to the room late. I tried to get the hotel staff to activate it and no one was at
I left without staying in my hotel room because it was not prepared for me it was dirty with the bed unmade etc etc and there were no open rooms available. I had to leave and stay at another hotel since I was too tired to wait for it to be cleaned.
YES the staff were not friendly nor helpful. Actually they were rude.
Employees! Room (smoke free), reeked - smoke, checked in 11:00 (guaranteed late arrival), eyes watering & terrible headache, switched rooms, new room - tub water steady stream H20 leak, exercise room, treadmill 'Out of Order'. Managers never called back!
See comments above!