No desk clerk upon arrival........ finally showed up with no explanation. Very unprofessional
Clean, quiet and good location
Door to come in from pool was not working
So noisy with guests running down hallways and yelling in common areas with no one behind the desk to help-- I literally had about 4 hours of sleep each night.
Decent room layout, clean kitchen amenities, love the pull-out couch option
Room service basically did not show up except for the final day I stayed. Also loud neighbors, but that's not necessarily the fault of the hotel itself.
Cleanliness, location, prices
The tv channels are very limited. I couldn't watch what I usually watch st home.
Pricing and cleanliness
The tv channels are very limited.
The included WiFi, didn't work. The air conditioner was horrible. Moved rooms and the air conditioning unit was just as bad.
The staff is very friendly and the location is great for central access (I was visiting friends in Richmond, Chesterfield, Ashland, etc.)
The bed and pillows were not comfortable and the bottom sheet wouldn't stay on. There is no daily maid service unless you pay extra. The kitchen had no dishes, paper towels, or anything in it. "Breakfast" was a joke. Tiny little muffins and coffee.
Convenient location and room size.
Need a better grab and go breakfast. Often ran out of food.
Spacious room, full fridge, quiet.
The bathroom was not clean, much hair left in tub, smudges on door. The minimal offerings at the "coffee bar" could not be considered a breakfast.
The size of the room was great and the kitchen was great.
The shower did not work! When I asked how to work the shower all i was told was to twist it. If I had twisted it any further I would have destroyed the unit. The floors are thin so i can hear the kids jumping on the bed above me. Staff not corteous.
Nothing. It was disgusting. Smokey and dirty. We left 1 night early and got a different hotel room.
With a stay at Extended Stay America - Richmond - W Broad St-Glenside-North in Richmond (Dumbarton), you'll be within a 15-minute drive of Lewis Ginter Botanical Garden and Greater Richmond Convention Center. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Extended parking is available onsite.
Based on 237 reviews
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