Extended Stay America - Richmond - W. Broad Street - Glenside - North

The price and the convenience of a full, working kitchen.

Housekeeping is severely lacking. The hallway carpets were in desperate need of daily vacuuming. The room itself was tidy, but surfaces were unclean. The new solid surface flooring was sticky/greasy to the touch. Reevaluate cleaning products/practice.

Location

the staff was unhelpful and could not find my reservation upon check in. To make matters worse, the employee that I checked in with did NOT inform the new employee during shift change. This made for a evening a having to re-explain the situation.

Nothing

Staff and room

room was spacious, bathroom sink separate from toilet/shower, friendly staff, full size fridge, large kitchen sink, water tasted good, quiet, right off a major road that had all the stores/restaurants

ROOM SMELLED DISGUSTING, had to go back several times for kitchen supplies (would be so much better if they were just in the room), floors were dirty and sticky, breakfast is a joke (coffee, fake creamer, granola bars, that's it), common areas filthy

Location

No desk clerk upon arrival........ finally showed up with no explanation. Very unprofessional

So noisy with guests running down hallways and yelling in common areas with no one behind the desk to help-- I literally had about 4 hours of sleep each night.