Spacious room and nice staff.
Liked the kitchen, location, good value for the money.
The price and the convenience of a full, working kitchen.
Housekeeping is severely lacking. The hallway carpets were in desperate need of daily vacuuming. The room itself was tidy, but surfaces were unclean. The new solid surface flooring was sticky/greasy to the touch. Reevaluate cleaning products/practice.
the staff was unhelpful and could not find my reservation upon check in. To make matters worse, the employee that I checked in with did NOT inform the new employee during shift change. This made for a evening a having to re-explain the situation.
Staff and room
room was spacious, bathroom sink separate from toilet/shower, friendly staff, full size fridge, large kitchen sink, water tasted good, quiet, right off a major road that had all the stores/restaurants
ROOM SMELLED DISGUSTING, had to go back several times for kitchen supplies (would be so much better if they were just in the room), floors were dirty and sticky, breakfast is a joke (coffee, fake creamer, granola bars, that's it), common areas filthy
No desk clerk upon arrival........ finally showed up with no explanation. Very unprofessional
Clean, quiet and good location
Door to come in from pool was not working
So noisy with guests running down hallways and yelling in common areas with no one behind the desk to help-- I literally had about 4 hours of sleep each night.
Decent room layout, clean kitchen amenities, love the pull-out couch option
Room service basically did not show up except for the final day I stayed. Also loud neighbors, but that's not necessarily the fault of the hotel itself.
Cleanliness, location, prices
The tv channels are very limited. I couldn't watch what I usually watch st home.
Pricing and cleanliness
The tv channels are very limited.
With a stay at Extended Stay America - Richmond - W Broad St-Glenside-North in Richmond (Dumbarton), you'll be within a 15-minute drive of Lewis Ginter Botanical Garden and Greater Richmond Convention Center. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Extended parking is available onsite.
Based on 240 reviews
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