Extended Stay America - Richmond - W. Broad Street - Glenside - North

Location! Apart from the lady that worked the evening shift at the desk, the staff was generally very uninterested in anything guests had to say or answer questions about where to go for food, etc

No breakfast like advertised, just granola bars

location had to ask for change of towels day 3 and when they said they didn't have them but had to wash them, i asked if they could put them in my room by noon. They agreed and when i came back at 8pm they still didn't do it.

The room access was inside the facility, the location was easy to find,the room had an oven. The staff is now careful with the laundry, I had two towels that hair embedded in them and a pillow case that was stained with blood or ink contents the staff in the building across the street is friendly and courteous

Kitchen Many people using drugs that could not go out into the hallways which cause the alarms did not let us sleep.

I liked the staff. They were very gracious. I did not like the sleep sofa it had a hole in the middle that we had to adjust . I did not like the fact that no one cleans the room during the two days we were there. I did not like the fact we asked for extra washcloths they had one.

Location is perfect. Large rooms with couch. The rooms were clean but dated.

Good location, Unreliable and very slow internet.

The staff The hotel was dirty. The trash had not been taken out,smelly with ants on the bed.

There was hot water in shower. Very, worn and outdated. Did not look or feel clean. People were sitting in lawn chairs in the parking lot and garbage was scattered throughout the lot. This hotel did not compare to the stated comparable hotel chains that were stated.

The location was acceptable. This hotel is filthy, the common areas along with the room I was in were dirty, disgustingly so! Both occasions I asked for clean towels, none were readily available. There was hair, dirt, grime and some red substance in the tub/shower.

Room was a lot older than I expected and the carpet felt dirty. Room was small, small bed right next to AC where air comes out strongly. Can hear footsteps loudly from upstairs. Breakfast: just granola bars, instant oatmeal, coffee; not even continental

Location The desk was manned by an inept employee and no manager could be called. Had a horrible time checking in.

The staff were very pleasant and friendly. The room and hallway smelled of smoke.

Shower didn't work , rug dirty

It had stove Carpet had stains marks

This guest did not leave comments about this hotel.

Area, quick to get to, right off highway Room was dirty bugs in the bed carpet was filthy, ac smelled like it was burning

This guest did not leave comments about this hotel.

Nothing. The staff was nice. Hotel was disgusting Carpet was dirty, looked like it had never been cleaned. The sheets and pillows had stains. I tried laying down in the bed and could not stop itching. Upon further inspection of the bed, I see hairs and other spots that clearly did not belong to me

Nothing -when we left at 4:30am the front door to the lobby wasn't secured as was supposed to be and nobody at the front desk. Very scary place! Go at Halloween! Had a 1st floor room where the screens had been jimmed so if you opened a window someone could break in. Did not feel safe at all. We left at 4:30 am because we were so uncomfortable. Room smelled and beds were smelly, couldn't stop itching after we left.

Room is large, and staff are nice. Location is easy to get to. Cleanliness. They really need to up their cleanliness!! Hair in bathroom. Dirt in corners. Trash in sink in the room! They need to deep clean these rooms! Also they advertise breakfast, but it is just apples, granola, bars, and coffee.

The staff Had to switch four different rooms

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

My room was the dirtiest room I have ever slept in.

Poor staff. I couldn't even get the shower to work. No towels, they gave me a room which was already occupied at first.. Poor customer service. Bad experience

Check in took a long time. Hotel was down to the last room and gave me it me since I had a reservation. They did have to jump through some hoops with management to authorize the rate I got online. Staff is friendly enough. Hotel is old and worn. Room did not have working ac. Lucky it was a cool night for open windows. Trash on carpet in hallways. Bit of funky smell in hallways and elevator. Given the price, not worth the $---- they were charging.

Area Bugs in my bed, bathroom was not clean air all over sink

Proximity to my work assignment and places to eat. I need to stay in hotel 2 days per week and I find them very convenient and affordable. My stay this week is like a nightmare. The heater/air is so loud that I had to shut it down just in order to sleep. Also I've noticed a flea bite marks on my arms. My room has a small sign for pet owners. Too late to complained. Be aware before settling.

Honestly, the only thing I enjoyed about this hotel was the professionalism of the front desk staff (night staff). And also its location. There were several of things I did not like about this hotel. The Room was a non-smoking room, all you smelled was smoking. There were spots (damaged)spots on the carpet. There were dirty dishes that were in the sink and also left on the counter. etc.

Location & ptice Black mold growing on ceiling in bathroom room 122. Carpets very dirty.

Bed was too close to heater/ac unit by the window. Need the heat over night and too noisy and fan was blowing directly next to us. Room/kitchen/furniture didn't meet the expectation of two star rating. Carpet had damp stained spot and dirty overall... SCRUB CLEAN AND REMODEL....