Lake view rooms. Business center, seasonal pool and exercise room. Free full breakfast. Microwave and refrigerator in all rooms. Meeting room available. Free high-speed Internet access and dual phone lines in each room allow travelers the convenience of being able to use their computer and talk on the phone at the same time. All Comfort Suites are smoke free. Pets are allowed with a non-refundable charge of 15.00 USD per night and per pet. Pet limit: 2 per room; maximum of 25 pounds.
The hotel staff needs to be trained in emergency protocol for national disasters. The hotel was not equipped for such and event. There was no power or emergency back up system or emergency supply's in place.
The view from our room was amazing, and the room was really beautiful overall.
Bed was comfortable.
Room smelled like wet dog.
This guest did not leave comments about this hotel.
It's right off I30. Very easy to get to.
There was NO ONE at the front desk. When they showed up they were nice enough, but then when we were ready to show up, again, NO ONE at the front desk.
Not very sound proof. Upstairs occupants were very 'heavy' walkers at all hours of the night.
Awesome hot breakfast everyday and hoel employee at the front desk was so hospitable she reminded me of my grandma.
The hotel is not new and old windows were drafty luckily it was warm weather.
wonderful hotel, everything as it should be.
The hotel was very clean and the staff very friendly.
the breakfast was ok and there was a couple of maintenance issues in the bathroom such as broken vent. And the tub overflow drain was not there.
Bed was good. Breakfast okay.
Mold and mildew in shower area.
The beds and pillows were amazing and tge room was very clean! Staff was very friendly. Check in and check out were a breeze.
My view was to a drive thru and back of a building and we were on the top floor.
They had a major leak so no hot water the nite I stayed there
This guest did not leave comments about this hotel.
Near the highway.
The TV had a horrible picture. Something was wrong with it, looked like it was 3d but it wasn't
Clean and comfortable.
the windows didn't cut out a lot of the sound.
Very nice and nice location. The beds were very comfy.
Receptionist at front desk was not friendly at all and not accommodating when we told her our AC wasn't working she commented 'I can't do anything about it. We don't have any more rooms.'
not worth the money it was hot complained the night we got there and the next morning. They gave us 2 bottles of water and said sorry. Elevator was the slowest on the planet. It was not cheap and i will look for anywhere else to stay
The lady at the front desk helped as much as she could
Rooms where not clean and the sheets where not made no towels and a dirty tampoon was in the shower trash can. They put me in a room already taken the first time a dirty room the second and z dirty room the third time for one night
It was quiet and located on a lake.
Under renovation so glue smell and unfinished stuff was all over.
It was close to the interstate. We were driving from San Antonio to Toledo so accessibility was important. It's been recently remodeled so the rooms and beds are clean.
The view was oversold and I was asked if I had pain pills from another customer. Not a pleasant experience and no I don't.
The Man who is manger is every rude.
Hotel is located with easy on/off to I-30
Hotel is under construction. Room design is dreadful: closet too small plus the large safe in the bottom wouldn't allow my dresses to hang, the bathroom faucet doesn't reach the sink w/low flow, bathrm light switch located on second wall, too far in.
The staff was helpful and apologetic about the construction. Breakfast was ok.
There was construction all over the hotel, rooms and hallways reeked of paint, the lobby floors were not secure, and there was a dangerous, missing, balcony area with a few boards that had nails sticking out and caution tape. The pool was outside and cold
The manager was very nice and moved us several times to try to satisfy us. There was remodeling and lots of inconvenience we did not know about going into our stay. The new paint smell was awful.
Great Hotel, service was excellent. ONLY complaint , and it a minor one, most of the workout equipment was not working. Everything else was great
Check in was easy, room goven turned out the Air condition didn't work, it was on for over three hours but room was still hot! Contacted front desk and was given another room. It was comfortable and a pleasure to stay in. Used the complimentry Wireless WIFI with little interrruptions in service. Complimentry Breakfast was outstanding, Eggs, sausages, waffles, and just about anything you really wanted for breakfast! Complimetry Paper received while on regular days but not one during the Holiday or after thanksgiving. Pool was open but by the time we wanted to use it, the waether had changed and it was freezing, so that let the pool out. service while in this hotel was outstanding, I see that someone was complaining about smoking in this hotel, it is smokefree and I did not observe smoking or smile smoke in this hotela at all. I would stay here again and would recommned this hotel to my friends.
We really enjoyed our stay. The room was clean and everything functioned well. The breakfast included with the room offered many more options than other hotels where we have stayed. The only negative was a person in the room next to ours smoked heavily and the hall was filled with the smell of cigaretter smoke, We reported it right after we arrived, but it continued. The next time we spoke to the front desk, they said they didn't know anything about it, but would check into it. Evidently 'smoke-free' is not inforced very well.
Hotel is located on the Lake. View is beautiful. Only complaint I had was that the check in time was 3:00 and our room was not ready until after 5:00. I hope this was the exception, not the rule.
I booked two rooms and both were adequate and quite comfortable. The only complaint that I have is that I was next door to a smoking room and could smell smoke through the ac vent in bathroom. The kids thought the swimming pool was too small. Everything else was great, especially the staff! We all had a wonderful trip, felt quite safe there, and will return next year.