Russell Motels

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Russell - Exterior
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| Okay - 16 reviews
Airport shuttle
With easy access to Interstate 70 at exit 184, the Russell Super 8 offers Free High Speed Wireless Internet and SuperStart Breakfast. Specialty Suites available. Local Golf Course is only 2 miles. We are an excellent choice to accommodate you during pheasant season beginning the 2nd week of November. Lake Wilson 20 miles, Historical sites through out tow...
Overall Rating - Okay - 16 reviews
Poor 1.0
May 29 2014 Posted by Verified Hotel Guest

Price was ok

Poor cusotmer service, very rude, unprofessional and unhelpfull

Although I did make it to the Horel, my experience dealing with the staff was very unprofessional. When I booked the hotel I swore it stated that I had up to an hour from check in time to cancell my reservations. the Morning of I call at 10am to cancel.I was told that there was a 24hr cancelation policy, I advised that i booked online and that was not what I understood. Today, I notice two seperate transaction on my account from the hotel. I called and the lady was very rude and refusing to have the manager call me. she stated that the cancelations had to be dont thorough the site which was information that she didnt tell me when i called the day I cancelled. She was very rude and hung up on me. I have now gone back and looked at the confirmation email and it was my mistake that it did say to cancell 24hr in advance. but the service of the staff at the hotel was rude and v...
Mediocre 4.0
May 26 2014 Posted by Verified Hotel Guest


There were ants all over in the room

Cold pool. Small pool
Super 8 Russell KS
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