The rooms are spacious, clean and well conceived. The location is splendid. Staff is very efficient.
Difficult to find your way when you arrive by car as the official address indicates Getreidegasse (pedestrian zone, no access for cars). The hotel has a second entrance at the opposite side of the building where you can shortly park the car for unloading. The public garage is very close and easy to find.
The room was great -- a studio, but it was just me, and there was enough room to spread out a bit. Stayed four nights and never felt claustrophobic.
There is no concierge per se -- rather, the front desk staff acts in that capacity. I had one question that was either ignored or forgotten and got bad information about booking the shuttle to Munich. A concierge shouldn't have to google everything.
Location was excellent & staff extremely friendly & happy!
Actually not that much! The room was plain , wifi did not work and there was one laptop for all hotelguests, breakfast was a battlefield if you arrived afyer 9 am .
Very nice Hotel in the best location in Salzburg.
Its position. It's near the old town and you can have everything in your sight in about 5 minutes.
my room (wasn't in a good spot - 1st floor) and the smell from the kitchen in the hall. The breakfast was just good but according to the room rates it should be more qualitative and rich.
Extremely helpful staff
Noise-spill from other rooms. Below average bathroom. Price when compared with other similar hotels in W. Europe.
The hotel was very central and had a lot of ambiance.
The bar area allowed smoking which was a bit of a shock now that Britain is smoke-free!
The receptionist"Dietmar" is very nice and helpful.The location is in the heart of Salzburg, wouldnt be better than this.
Restaurant staff particularly friendly and helpful. Food (breakfast and dinner) very good and very good value. Eat outside if you can.
Reception staff a bit 'stressed' [need more staff on duty at busy times]. Although our room had aircon, it didn't function fully [cool air, not cold air]. We also overheard other guests commenting on the same problem. The staff 'pretended' they didn't know of this problem. They urgently need to upgrade the aircon...for a town centre location [with the noise you would expect] you need to have the windows shut at bed time, without melting!