The room we had looked nothing like the pictures online. We had a double queen. There was no couch, no separate area. Just two beds and a TV and a bathroom and a desk. Our first room, we left after five minutes. I always check for bedbugs, and found hair and BLOOD on the sheets. We were moved down the hall and given a second room and a coupon for some free bbq. After that the next room was much better, but still nothing like the pictures online and certainly not worth the extra money paid to be close to Sea World. Next time we will stay at another hotel.
It is a good hotel with free breakfast, clean rooms, pool, and free parking close to Seaworld. But you have to be careful if you're planning on taking their shuttle to the park. One of the driver took one hour lunch on Saturday and we got stuck in the park. It can be really uncomfortable with small children who want to take a nap or eat at a restaurant outside the park at that time. Overall we liked this hotel and would book it again.
we will go back here . closer to seaworld , easy access
Great, newly remodeled hotel, located in a perfect location for Sea World visitors. We traveled with our children and felt it was very family-friendly but not in a dorky way! The room was clean and any request we had (more towels, removal of an accidentally ordered kids' show) was handled immediately and with a friendly demeanor. Also, the shuttle service to sea world was excellent. This will definitely be our go-to hotel from now on.
What an enjoyable stay. The room was nice, staff was friendly and helpful...couldn't have asked for anything more.
Everything was great about the staff and the hotel.
The room was nice, however, the tenants above us were extremely rowdy and noisy. We had to call the front desk 3 times about the noise level (stomping and running until 1:30 am). And then it all started again around 6:00 am.
we had a nice stay, nice motel, very pleasant place to stay
Hotel staff was very friendly. Overall, nice hotel. Pool needed to be cleaned, had a lot of debris in it. Hotel was really full over the weekend, lots of noise, kids running up and down the halls, etc.
They had everything I wanted. Free continental breakfast, internet and free shuttle to Sea World. The front desk was very helpful with information about the best time to get to the park. Saved a lot on parking at Sea World because I rode the shuttle to and from the park 3 times over 2 days. It's nice to go early in the morning..... come back to the hotel and rest or hang by the pool for a few hours.... then return to Sea World for the night time shows.
Pros: friendly staff, free shuttle to and from Sea World, clean, well maintained, free breakfast, free wireless internet, nice pool, quiet, and family friendly. Cons: none Keep up the good work Fairfield Inn - we'll be back soon.
Stayed here recently while attending BMT for our daughter. Mike, at the desk was very friendly and helpful. The two women that also worked the desk were not very friendly. Upon using the bathroom that evening we noticed a large amount of human hair behind the door. It was late so we said nothing until the next evening when we came back to the hotel. Once again the hair was still there even after the cleaning staff had been there. It was promptly cleaned up after our complaint. The hotel is not in a very convenient location as far as restaurants and other entertainment other than Seaworld. You have to drive at least a mile or so and driving in San Antonio is no treat. The only real benefit to the hotel is the free breakfast. Overall I would say our stay was disappointing. We have stayed at this hotel chain before and have been completely satisfied. Not this time.