Del Portal

Beautiful views, clean, comfortable, excellent location. Comfy beds and clean room.

Unsafe Toilet water tank, disgusting Carpet dirty. No hot water in the shower. Limited Amenities. No amenities. The rooms were not up to date. Need to be more clean. The hotel had old furniture that was falling apart, the sink in the bathroom was very unstable and the closet chest doors were hanging by a thread, and the beds were very uncomfortable. The cockroaches were the worst part. The Wi-Fi is horrible and the TV didn’t work at all for my entire six day stay. It can use some updating, expensive for what it is and too many stairs to walk up and pull luggage. VERY steep stairs to reach the hotel and also you have to walk to the hotel with all your luggage since it is in a pedestrian zone. Do not book if you have an issue/ back or knee injury. It was usually noisy during the weekend but I understand due to the location. Staff and out of service A/C units in rooms. AC doesn't working room 102, then we were relocated to room 201 but it was ugly and TV didn't work. The only thing going for this property is the proximity to the main attraction (The Jardín.) That’s it! Almost everything was substandard. The bathroom had a terrible smell. The room had a very bad sewer smell. The beds. Not a quiet hotel due to its location in the square and that our room had windows out to a central courtyard so could hear other guests. The wifi only worked in the lobby and right inside the room door but not anywhere else in the room.

Museo Historico de San Miguel de Allende, El Jardin, Parroquia de San Miguel Arcángel, Bellas Artes, Centro Cultural Ignacio Ramirez, Biblioteca Pública de San Miguel de Allende, Museo La Esquina, Otra Cara de Mexico, Instituto Allende, Juarez Park, Fabrica La Aurora, El Charco del Ingenio.

Check in anytime after 3:00 PM, check out anytime before 12:00 PM.

The high season is in April.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the plaza or the Parroquia de San Miguel Arcángel comes highly recommended.

Some guests noted that the hotel can be noisy, especially during weekends due to its central location. Light sleepers may want to pack earplugs or choose a room away from the main square.

Guests highlighted the lack of certain in-room amenities such as coffee makers, refrigerators, and microwaves. If these are essential for your stay, consider contacting the hotel in advance to inquire about availability or alternatives.

The hotel does not have an elevator, and there are steep stairs leading to the lobby. Guests with mobility issues or heavy luggage may want to request a room on a lower floor.

The hotel does not have its own parking, and guests have noted challenges with nearby parking options. It's advisable to inquire about parking arrangements and potential alternatives before arrival.

The hotel's central location offers easy access to attractions such as Museo Historico de San Miguel de Allende, El Jardin, and Biblioteca Pública de San Miguel de Allende, all within walking distance.

Several guests mentioned issues with the bathrooms, including a lack of hot water, ventilation, and outdated fixtures. It's advisable to manage expectations regarding the bathroom facilities.

Some guests were offered alternative accommodations due to issues with their original rooms. If you encounter challenges with your room, it may be worth inquiring about available alternatives.

Guests enjoyed the beautiful views from the rooftop patio. Consider spending some time there to soak in the ambiance and take in the stunning surroundings.

Many guests praised the friendly and helpful nature of the hotel staff. Don't hesitate to reach out to them for assistance or local recommendations during your stay.