Location for Heathrow airport
No shaving point in the bathroom
location and on site parking
evening meal, poor service
Fairly new hotel, very comfortable, excellant restaurant, with very helpful staff
Convenient location within walking distance of kempton park racecourse.
the key card operation was erratic.
Within 5 minutes walk to a train that can take you easily into London. Also lots of shops and places to eat nearby so no problem if you've forgotten something, or want a snack or have some time to kill (24 Hour Tesco is closeby and huge). Beds and duvets were very comfortable and the shower pressure was great on the 3rd floor. Just basic room but spacious in the Quad Room.
Didn't like that we had to pay upfront and we weren't warned about this. We like to pay in cash and we arrived in the middle of the night so we had to look for a place to withdraw cash. Good thing there was a Barclay's bank across the street so we could pay for the 3 nighs we were staying. Wouldn't have been a problem if we had known ahead of time that this is their policy.
welcoming, new, bright and friendly
Staff attitude Quality of building Presentation of the room
Computer system went down - delay in issuing bills Lift didn't work (due to computer probably) Room kety kept playing up - Room 406 - reception rebooted the key but it still did not open the door on first occasion - I was not confident leaving the hotel