Sheraton Surabaya Hotel & Towers

The breakfast buffet offers a wide variety of choices, including many kinds of drinks and fruits. It is highly recommended and worth every penny.

The hotel is very family and child-oriented, with a child pool, kids meals, and baby safety gates available. The staff are also very friendly and accommodating to families.

The hotel is connected to Tunjungan Plaza Mall, providing convenient access to shopping. Additionally, the hotel offers an executive lounge, spa and wellness center, and a hot spring bath.

The hotel is known for its cleanliness, with clean and tidy rooms, and a clean and nice swimming pool. However, some guests have mentioned minor defects in certain rooms.

The hotel's standout features include its very attentive and friendly staff members, the excellent staff hospitality, and the great location connected to Tunjungan Plaza Mall.

Some guests recommended upgrading to a newly renovated room for a better experience, as older rooms were mentioned in several reviews.

Guests suggested choosing a room with a view, as the location is central and connected to a mall, providing a pleasant atmosphere.

Some guests mentioned that the hotel is undergoing renovations, so it's advisable to inquire about the room condition before booking, especially if sensitive to older facilities.

If you need a workspace, ensure that the room has a desk, as some guests noted the absence of a desk in their rooms.

Double-check booking details regarding the number of guests included in the reservation, especially for breakfast, to avoid any confusion or additional charges upon arrival.

If arriving by car, consider coordinating parking with the mall, as valet parking is available but may not be free, and coordination between concierge and parking may require attention.

Take advantage of the hotel's prime location by visiting nearby attractions such as Tunjungan Plaza, Grahadi, and the Sharp Bamboo Monument, all within walking distance.

Guests highlighted the excellent service at the Club Lounge, so consider opting for club access to enjoy additional amenities and personalized service.

If specific room features or amenities are important, communicate your preferences with the hotel staff to ensure a comfortable and enjoyable stay.

If planning a visit in February, be mindful of high season crowds and potential price variations, while April is noted as the low season for the hotel.