Overview

Sheraton Surabaya Hotel & Towers
Top City Hotel

Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
+62 315 468 000

$78+

Overall guest ratings

8.6/10 Excellent
Based on 1,134 reviews

Review highlights

  • 9.2
  • 9.1
  • 7.0
  • 4.9

Good to know

  • Friendly atmosphere
  • Great shopping
  • Friendly service

Nearby

    Show all

    About

    Connect with the culture of Surabaya in the heart of the city, at the Sheraton Surabaya Hotel & Towers. Just steps away, you can explore the famous Tunjungan Plaza and Arabic Market, while a short drive will take you to Ampel Mosque, the Chinese Mosque ChengHo, and more. When it’s time to catch up with colleagues or check in with friends, our computer workstations keep you connected. Then energize at Sheraton Fitness, outdoor pool, and track—or head to the Pakuwon Golf & Family Club, managed by Sheraton Hotels & Resorts, for family fun. Recount it all over a meal at Kafe Bromo. Enjoy all the comforts of home and more in our 348 guest rooms, including 25 suites and 43 spacious apartments. Connect with the world with High Speed Internet Access or relax after a long day with our signature amenities, such as the Sheraton Signature Sleep Experience.

    Less More
    Starwood Hotels

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Terrace/Patio
    • Non-smoking rooms available
    • ATM on-site
    • Laundry facilities
    • Child pool
    • Express check out
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
    • Outdoor tennis
    • Grill
    Less More
    Reviews

    Guest reviews

    Overall Rating

    8.6 Excellent
    Based on 1,134 reviews
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      8.7 "87% thought the service was very professional."
    • 9.1 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.0 "Nice rooms."
      9.1 "91% thought rooms were spacious."
    • 5.8 "Internet is average."
    • 5.3 "Breakfast is mediocre."
    • 4.9 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."

    Overall Rating

    7.9 Good
    Based on 249 reviews
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
    • 9.0 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.4 "Tasty food."
    • 6.7 "Rooms are ok."
    • 6.1 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 5.5 "Internet is average."
    • 4.9 "Breakfast is below average."
    • 4.3 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
    View all review categories

    Overall Rating

    8.5 Excellent
    Based on 419 reviews
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.0 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.2 "Nice rooms."
      8.9 "89% thought rooms were spacious."
      7.5 "75% said the beds were comfortable."
    • 6.4 "Average amenities."
      6.3 "63% thought the building was acceptable."
    • 5.8 "Pool is mediocre."
    • 5.0 "Breakfast is mediocre."
    • 4.6 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
    View all review categories

    Overall Rating

    8.2 Excellent
    Based on 351 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 7.8 "Tasty food."
    • 7.2 "Nice rooms."
      9.2 "92% thought rooms were spacious."
    • 6.3 "Average amenities."
      6.2 "62% thought the building was acceptable."
    • 5.5 "Breakfast is mediocre."
    • 4.9 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    View all review categories

    Overall Rating

    8.0 Good
    Based on 113 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 7.2 "Nice rooms."
    • 6.6 "Average amenities."
      6.4 "64% thought the building was acceptable."
    • 5.0 "Vibe was decent."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly atmosphere"
    "Great shopping"
    "Friendly service"
    data provided by TrustYou

    Recent Reviews

    Find reviews that mention

    Photos
    Map

    Map

    Close