I travel all over the country for business and this one of my Top 3 favorite properties.
That I couldn't stay longer.
Nothing. Everything was great!
Cleanliness, roominess, wonderful and friendly staff
We loved everyhing about this hotel. Staff was incredible and really took great care of us. Breakfasts were wonderful and also different each morning we were there. Facility was beautiful, spotless, and well kept. Best hotel stay ever!
Often had trouble getting my key card to work...but it may have been me.
Comfortable bed, free hot breakfast, nice size space for room, spacious bathroom with shower and toilet separate from sinks.
Room faced an a/c unit on the rooftop.
the facility was all we could hope for. The staff was friendly and helpful without being bothersome.
The friendly staff and manger's reception party with free wine, beer and hors d'oeuvres
Super friendly. Room was beautiful and it had a full kitchen
Everything from the friendly desk clerk to the fabulous room.
Parking spaces were perhaps fewer than rooms available.
The hotel service and staff were excellent!
Desk clerk ran our credit card twice and she said it was declined. We went immediately to a bank branch and the card had not been declined. Clerk also gave us room key cards and did not work TWICE. We gave up on her and left for the day.
We stayed here for 2 weeks and could not be more pleased. I actually have not one complaint! Beautiful hotel, and we will be back next year!
My stay at this hotel was one of the best I have ever had, including stays at destination resorts. The facility is very clean and well maintained (it is only a couple of years old). They have the most friendly and helpful staff I have ever encountered at a hotel. I was actually somewhat amazed. My experience of late has been that staffs seem to act as if they are doing you a favor to let you stay, not treating you as a customer, let alone a potential repeat customer. Every employee I encountered, from housekeeping to the general manager, was polite and greeted me with a smile. I stayed with my 5 year old son and he loved the pool. There was a fair amount of other families with children staying with whom he could make friends and play. All areas of the room, bathroom and kitchen included, were clean. The supplied dishes and cookware appeared new. I got a good deal on this stay, but the meals really made it a good value. Although a self service continental breakfast was expected, it was really almost a full service hot meal. Here again the staff shined, making our waffles and bringing items to our table. Waffles, eggs, cereals, fruit, yogurt, meats, potatoes, pastries, breads and more. On top of that, they do social event meals two nights a week. We had a great cheeseburger cookout! The location is also excellent, especially if you are a Rangers or Royals fan. Almost everything you can think of is a very short drive away, although nothing is in walking distance, except the library and city water park across the street ( and the Rangers/Royals Spring training facility). If you need to stay in Surprise, I highly recommend this place.
We had a suite and it was very clean and comfortable. The hotel was quite and had nice amenities. The staff (most everyone) was friendly.
terrible service, breakfast was cold and the Rooms were dirty.