The two members of staff on the reception desk when I arrived and left were excellent; friendly and efficient. We enjoyed the evening meal, which we thought was good value. Our room was clean.
The heating was on despite the weather being warm; a minor problem, as we were also given a fan. The cooker was not working in the kitchen, so were were not able to have a cooked breakfast; also a minor problem. The main problem was that there was a fly crawling over the food that was out for the continental buffet breakfast. Not being able to have a cooked breakfast I decided to have muesli, but the fly was crawling over the uncovered bowls of food, which put me off. Luckily there were some croissants in sealed bags. I pointed out (to the member of staff overseeing breakfast) that there was a fly, but she said that it was not possible for them to do anything. I asked if at least the food could be covered, but she said that there was the danger of cross contamination, so could not cover the breakfast buffet. I have always thought of Whitbread as providing a high standard of cleanliness, so thought that this let down your product reputation. The bathroom taps looked stylish, but were impractical; they could not be turned on and off by someone with poor grip or arthritis.
Staff were very friendly and helpful by providing taxi numbers and local things to do of interest
Other people (guests) were very noising but then we were staying by the main door!
Large well-appointed rooms with no unnecessary frills; on-site restaurant with good value pub style food; pleasant business-like staff
Clean and tidy hotel and staff in restaurant were friendly
Check in member of staff was particularly rude to a member of the party who wished to pay by cash but had no photographic identity. Thought this was a silly rule anyway and not consistant as when she stayed at another of your hotels this was not asked for. But the staff member said if she did not have another form of payment she could not stay at the hotel!!!
The manager was rude and should be replaced her attitude at breakfast was very poor pity as the rest of the staff were very welcomming