Location is everything in a busy city, and this Tokyo hotel is in an ideal spot near Akasaka, Kasumigaseki and Roppongi. The hotel provides easy access to government agencies, financial institutions and must-see sites like the Imperial Palace, Senso-ji Temple and the Mori Art Museum. With 844 rooms over 37 floors, this prestigious Tokyo hotel has its own shopping arcade, a business centre, banquet rooms and an unparalleled variety of restaurants—including the Michelin 2 starred, Pierre Gagnaire.
very convenient location; easy tour pick-up and airport bus; friendly staff
crowded hotel, small room, facility a bit aging
Right on the subway line. great restaurants and bar. great spa
beds are very firm
The ANA Intercontinental is situation on Roppongi Dori, very close to the Roppongi district's busy night life. It has a metro line within a 10 minute walking distance as well connect to both Narita and Haneda airports. The concierge service was great, helped us out with tours to Mt. Fuji as well as to a small town in Tama City where we wanted to visit our old neighbors from Thailand. She went out of her way to call the friend and coordinate pick-up from the train station.
The Intercontinental is a major chain and had a nice entrance and the rooms were clean. The rooms were decent size -- in fact, as I understand "spacious" -- for Tokyo.
1. The Internet was intermittent and not very good. 2. The cost for the Internet was one of the priciest anywhere -- they charge 1620 yen (about US$16) per device. So, a phone and a laptop, my wife's phone and an iPad is 4 devices or $64/night. Needless to say, we did not activate internet for each device. Compare this to the Hyatt Regency Tokyo at $3/night per room (multiple devices), or free at the Kobe Sheraton, and free at the Kyoto Westin. 3. The plumbing was old, did not drain properly, had to run the cold water for a long time to get cold (rather than hot) water, and the non-Toto toilet seat was far inferior to the Toto Washlet seats in other hotels. 4. I have Acid Reflux and need to sleep with a raised head. I requested foam pillows at reservation time and again by email about 2 days before arrival. I was told they were booked and no foam pillows were available. So, don't count on any "accommodations". 5. The concierge was very helpful, BUT the lines to see the concierge were unreasonable (1/2 hour or more). Ultimately, we could only see the concierge about one-half of the times we tried.
hidden charges,such as table cover charges in bar on top of service charge and taxes!
The design of the room was elegant and modern, and it was very comfortable to stay in.
the hotel is great, big comfortable and very well located. rooms are nice although a bit small for 5 stars but i guess it is normal for tokyo. hotel staff was extremely nice and helpful. there is a shattle bus going from narita directly to the hotel and back.although it is not free it is significantly cheaper than taxi and more convenient than train.
Location and service are excellent
Everything in the hotel that is not part of the booking is very expensive, even by Tokyo standards.
Location, Location, Location. It is near to specially Roppongi and Akasaka Area. There are few metro lines near the hotel.