Ana Intercontinental Tokyo

4Mediocre

Anonymous, May 2017

Pros. It was close to the station and some nice restaurants just outside the hotel.

Cons. We stayed on reward points as ambassadors. We were treated appallingly. The room was average for the type of hotel we were staying in. The staff were quite standoffish, considering we had just come from Intercontinental Delete repeated word Bay where the service was outstanding and we could not fault a single thing it was a huge disappointment to be treated like this. When we went for dinner in the restaurant we were not even offered a drinks or wine list the whole meal and they forgot my meal altogether. When they cleaned the room they left dirty dishes behind. I never complain about anywhere that I stay but it was enough to taint my holiday. When we checked out they did not even ask us how the stay was. We are Platinum members.

10Wonderful

Anonymous, Apr 2016

Pros. Breakfast buffet, a seating area in our room, and a bed off the ground. We had been on great tour staying Japanese ryokans which were a treat but good to getting back to western comforts.

Cons. Don't have any complaints

6.2Okay

Anonymous, Jan 2016

Pros. Comfortable beds Restaurants in the hotel Close to the train station

Cons. Small room Hotel smells like smoke

8.5Very good

Cheng, Apr 2015

Pros. very convenient location; easy tour pick-up and airport bus; friendly staff

Cons. crowded hotel, small room, facility a bit aging

10Wonderful

Bikash, Apr 2015

Pros. Right on the subway line. great restaurants and bar. great spa

Cons. beds are very firm

8.2Very good

Anonymous, Dec 2014

Pros. The ANA Intercontinental is situation on Roppongi Dori, very close to the Roppongi district's busy night life. It has a metro line within a 10 minute walking distance as well connect to both Narita and Haneda airports. The concierge service was great, helped us out with tours to Mt. Fuji as well as to a small town in Tama City where we wanted to visit our old neighbors from Thailand. She went out of her way to call the friend and coordinate pick-up from the train station.

6.5Okay

Neil, Nov 2014

Pros. The Intercontinental is a major chain and had a nice entrance and the rooms were clean. The rooms were decent size -- in fact, as I understand "spacious" -- for Tokyo.

Cons. 1. The Internet was intermittent and not very good. 2. The cost for the Internet was one of the priciest anywhere -- they charge 1620 yen (about US$16) per device. So, a phone and a laptop, my wife's phone and an iPad is 4 devices or $64/night. Needless to say, we did not activate internet for each device. Compare this to the Hyatt Regency Tokyo at $3/night per room (multiple devices), or free at the Kobe Sheraton, and free at the Kyoto Westin. 3. The plumbing was old, did not drain properly, had to run the cold water for a long time to get cold (rather than hot) water, and the non-Toto toilet seat was far inferior to the Toto Washlet seats in other hotels. 4. I have Acid Reflux and need to sleep with a raised head. I requested foam pillows at reservation time and again by email about 2 days before arrival. I was told they were booked and no foam pillows were available. So, don't count on any "accommodations". 5. The concierge was very helpful, BUT the lines to see the concierge were unreasonable (1/2 hour or more). Ultimately, we could only see the concierge about one-half of the times we tried.