The 3-star Phoenix Hotel in Zermatt is located in a quiet neighborhood, close to the train station, the Bahnhofstraße with its numerous shops, bars and restaurants, and the ski and winter sports facilities. Built from natural materials from the Zermatt region, the entire 4-story hotel radiates a homey yet modern atmosphere. Guests can start every day at the delicious breakfast buffet (surcharge) before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day, the bar and the lounge are great places to relax. Many restaurants can be found in the surrounding areas of the Phoenix hotel. Complimentary wireless Internet access is available in public areas. Please note: The hotel closes seasonally from 30th April to 5th May. Pet dogs and cats are welcome.
We enjoyed the fireplace in the bar and the hotel boutique atmosphere.
New, immaculate, very good taste, integrating old wooden elements into the new construction. Quiet area of Zematt, felt great.
Travelling by train, the hotel was a short, but easy walk with our heavy backpacks, so the location was good for us. The staff allowed us to check in early, which was very accommodating of them. The hotel had a comfortable and inviting lobby area while we waited to be shown to our room. Our room in this newly opened hotel was spotless, and featured nice wood and stone decor, comfortable beds, and access to an outdoor patio. The shower was small, but manageable, with quality soap and shampoo provided. Breakfast buffet had a great computerized coffee machine to choose a variety of drinks for yourself. The breads, fruit, yogurt, cheese and meat spreads were plentiful, tasty, and filling. Overall good impression, would stay there again!
The hotel was new and clean. Everything seemed to be running smooth. The free shuttle service to the railway station was convenient. Breakfast was satisfactory. The mountain view from the room was nice. Fair price in Zermatt. The staff were helpful.
The room was a bit small.
Everything was fine at arriival, check in was easy and my details where there as expected. Rooms are good, clean, basic. Shower area was a little tiny but acceptable