Guest reviews
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All Reviews
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Couples
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Overall Rating
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9.8 "Awesome vibe."10.0 "100% thought, the
hotel was modern ." 10.0 "100%enjoyed the friendly atmosphere ." 10.0 "100% said it was astylish hotel ." -
9.7 "Excellent breakfast."
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9.3 "World class service."9.9 "99% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 9.1 "Management was excellent , said 91%." 10.0 "100% thought theservice was very professional ." -
8.4 "Location is great."8.6 "86% thought it was
easy to get to the train station ." -
8.2 "Rooms are great."9.7 "97% thought the
view was good ." 9.5 "95% saidrooms were clean ." 10.0 "100% appreciated themodern rooms ." 8.9 "89%enjoyed the balcony ." 7.1 "71% said thebathroom was clean ." 10.0 "100%enjoyed the furniture ."
Overall Rating
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9.9 "Awesome vibe."10.0 "100% thought, the
hotel was modern ." 10.0 "100%enjoyed the friendly atmosphere ." -
9.7 "Excellent breakfast."
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9.6 "World class service."9.9 "99% found the
staff to be very friendly ." 10.0 "100% thought theservice was very professional ." 7.4 "74% said thereception staff was great ." -
9.3 "Excellent amenities."9.2 "92% thought the
building was wonderful ." -
8.4 "Location is great."8.6 "86% thought it was
easy to get to the train station ."
Overall Rating
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9.7 "Excellent breakfast."
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9.2 "World class service."9.8 "98% found the
staff to be very friendly ." -
8.3 "Location is great."
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8.1 "Comfort level is high."7.7 "77% thought
rooms were spacious ." -
8.0 "Rooms are great."7.7 "77% thought
rooms were spacious ."
Overall Rating
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8.1 "Rooms are great."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
We enjoyed the fireplace in the bar and the hotel boutique atmosphere. Nothing
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7.7review from
The Hotel staff was wonderful My only thought would be that they need a hot tube
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8.0review from
We had an amazing time at Hotel Phoenix. The staff were very friendly and helpful, the room was clean and comfortable, the location was fantastic and the views were breathtaking. Our room had an amazing view of the Matterhorn Mountain. The staff were very helpful. When we asked to recommend a restaurant, not only did they recommend one but they booked us a table for our group and got us a copy of the menu! The breakfast was good. We would definately recommend this hotel to anyone.
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7.7review from
Clean room. Good view.
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7.7review from
The staff was very polite and helpful, the room was spotlessly clean and the bed was vert comfortable. Awesome duvet and pillows! No, nothing at all.
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7.0review from
very very nice. rooms clean, friendly staffs, nice taste hotel
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7.6review from
New, immaculate, very good taste, integrating old wooden elements into the new construction. Quiet area of Zematt, felt great.
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6.8review from
Travelling by train, the hotel was a short, but easy walk with our heavy backpacks, so the location was good for us. The staff allowed us to check in early, which was very accommodating of them. The hotel had a comfortable and inviting lobby area while we waited to be shown to our room. Our room in this newly opened hotel was spotless, and featured nice wood and stone decor, comfortable beds, and access to an outdoor patio. The shower was small, but manageable, with quality soap and shampoo provided. Breakfast buffet had a great computerized coffee machine to choose a variety of drinks for yourself. The breads, fruit, yogurt, cheese and meat spreads were plentiful, tasty, and filling. Overall good impression, would stay there again!
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6.4review from
The hotel was new and clean. Everything seemed to be running smooth. The free shuttle service to the railway station was convenient. Breakfast was satisfactory. The mountain view from the room was nice. Fair price in Zermatt. The staff were helpful. The room was a bit small.
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7.2review from
Everything was fine at arriival, check in was easy and my details where there as expected. Rooms are good, clean, basic. Shower area was a little tiny but acceptable
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7.7review from
We enjoyed the fireplace in the bar and the hotel boutique atmosphere. Nothing
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7.7review from
The Hotel staff was wonderful My only thought would be that they need a hot tube
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7.7review from
Clean room. Good view.
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7.7review from
The staff was very polite and helpful, the room was spotlessly clean and the bed was vert comfortable. Awesome duvet and pillows! No, nothing at all.
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7.0review from
very very nice. rooms clean, friendly staffs, nice taste hotel
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7.6review from
New, immaculate, very good taste, integrating old wooden elements into the new construction. Quiet area of Zematt, felt great.
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6.8review from
Travelling by train, the hotel was a short, but easy walk with our heavy backpacks, so the location was good for us. The staff allowed us to check in early, which was very accommodating of them. The hotel had a comfortable and inviting lobby area while we waited to be shown to our room. Our room in this newly opened hotel was spotless, and featured nice wood and stone decor, comfortable beds, and access to an outdoor patio. The shower was small, but manageable, with quality soap and shampoo provided. Breakfast buffet had a great computerized coffee machine to choose a variety of drinks for yourself. The breads, fruit, yogurt, cheese and meat spreads were plentiful, tasty, and filling. Overall good impression, would stay there again!
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7.2review from
Everything was fine at arriival, check in was easy and my details where there as expected. Rooms are good, clean, basic. Shower area was a little tiny but acceptable
