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On time. Convenience of a small airport. Excellent service from staff at check-in.

LAX to San Francisco under UA was sooooo stressful! Flights was delayed and no assistance from the airline to the next flight. Flew UA twice and both flights highly distressful.

The food was terrible and totally inedible. If you are flying with ANA/United bring your own food it was a long flight to be hingry

I thought I bought the ticket directly through Kayak not a 3rd party

I like that we made it faster than regularly scheduled. Everything else was poor. The boarding was slow and chaotic. One person was screaming instructions to people that didn’t understand and there was only one camera so boarding was slow. The crew was not very friendly and one stewardess was extremely rude to everyone the entire flight. The food was not good and not themed to the country we were going to like every international flight I’ve taken. Lastly the seats were awful. After this flight I would never recommend United and will actively avoid booking another flight through them.

When I checked in, it printed two bag tags. The helper said they would cancel the other. They canceled both and my bag was left behind

It was really fast to Tokyo. Much faster than the budget carriers. However a lot less space than international flights.

The ladies are great seats should be a little bigger!

Couple of hours delayed, we had to re-booked our Shinkansen reservation twice. United Aiines need to improve their time!

The check-in started 3 minutes early; there were people lining up a half hour before. I was third, and I got checked in and passes in hand for my connection as well; I walked away from the desk one minute before it was even supposed to be open. Amazing. That said, the food on the first leg of my trip was not good, and I didn’t finish it. Second leg, it was tasty. You get a cup of Häagen-Dazs after dinner. The staff were polite and helpful. Will use again.