Another 35 min delay landing No apology no communication or acknowledgment about this
Another 35 min delay landing No apology no communication or acknowledgment about this
Awful Terrible staff poor communication Flight delayed for an hour with no apology or explanation and no help re missing connecting flight. Resulted in a 7 hour layover at Munich waiting for another connecting flight. Only 15 euros refreshment voucher given. Will not fly Lufthansa again
Not good, the plane was warm , they were selling everything even water
Check in crew in Charlotte NC was superb. There were 6 of them plus what looked like a supervisor, helping to answer questions and keep things moving. Never saw so many check in crew. Then some of them showed up at the gate later for boarding. Great. The flight was mediocre. The seats were small with little leg room. The screens kept coming on when we were trying to sleep and wouldn’t shut off. I know we paid far less than first class but does that mean we should be shoved in there??
I really like it and travel to Europe and back with Lufthansa, but it is getting expensive, a bit beyond my me
I paid a lot of money for seat selection and was miserable for flight duration
Delayed, took forever to get luggage out of the flight. Worst short flight within Europe we've had.
Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.
my screen did not work, but the middle seat was empty so I used the middle screen. Also, I appreciate that I was allowed to switch to an earlier flight and avoid short delay during boarding
Treating basic economy customers like untouchable and giving worst services just because we bought that ticket is ridiculous! We were not given option to choose the seat even at the time of checkin, we had to request the boarding staff at the gate as me and my wife were given different seats. She did not have seats together after letting us know rudely that they are not supposed to give any services to basic economy customers. Even bag purchase charges were extremely high!!