Made the Atlanta to Pittsburgh trip many times, with Delta no issues
Made the Atlanta to Pittsburgh trip many times, with Delta no issues
Our flight was delayed in Atlanta. The staff could have gave us an explanation for the delay and how long it would be.
I usually have a positive experience with Delta. Complimentary upgrades are always nice!
The experience was good and the flight departed on time and landed early
On 2 different flights the wifi was horrible and there was no drink or snack service.
Inflight entertainment stopped working as we taxi to runway and never worked again until landing and taxi to gate. Grrrr
Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
Quick flight on older aircraft. Sat in last row…really noisy. No video available
Terrible. Delta delays caused us to miss our flight and they did nothing to fix it.
Horrible. First delta flight was delayed. I ran to my connecting flight and arrived to the gate 13 mins before departure. I told the gate agent “I’m here”, she told me flight was closed while giving my already confirmed seat to an stand by passenger. I said again “madam, I’m here with my confirmed seat” and she said “no you’re not here@ and gave two stand by people a boarding pass and let them board. I asked “madam, why do you do that?”, and she repeated “you’re not here”. That was very rude. I’m disappointed of delta. It used to have a good customer service. Things have changed, but not for good.
This flight is frequently delayed. The connections seemingly are more frequently delayed. I’ve missed connections as a result twice on the same route to charlotte then Charleston. Final destination arrival has been the next day, twice in a row. No pilots, no crew. Too many excuses. Unfortunately, my days with American are over.
Entertainment was okay not because anything was wrong but it is a short flight so having no wifi is annoying but understandable. Crew was outstanding as usual
Those seats were way too narrow. I had the middle seat, one person was a very skinny person and we still couldn’t avoid touching each other anytime one of us moved. The other person was larger and we were basically sitting in each others lap the entire flight. There was zero entertainment. The flight was long enough to justify tvs, but no. Gotta sit there in your infant seat and twiddle your thumbs.
The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip
Delayd flight out of atl as always miss my conection in dfw no flight untill next day
When we exited the plane our wheelchair wasn’t there. The Pilot and co pilot were so nice and helped us locate it. Great service.
Flight delayed, boarding time kept changing, not good. Nee firm information given each time.
Closed the doors on 9 people rushing through the airport for the flight with delays all over the AA terminal. Ended up reopening the gate after 10 minutes and stressing the customers who had all sat on the tarmac for 30-40 minutes with bottleneck AA traffic. Discourteous and unprofessional staff at the gate initially. Worse experience with AA ever. Okay on the plane. Pilot was fine through tough weather.
I did like the employee's, they are very friendly and all smiled most of the time, Overall, from checking in bags to getting on plane, not enough employees to be able to get all on the plane, therefore I was not able to get on the plane, due to no one wea there for me to check in my bag, so I decided to go thru the security point and by the time they were done with my bags, I was told that my bag cannot be checked in, and then found out that the lady that does the check in was boarding the customers onto the plane, she said that she was going back and fourth, there for was not able to get on the plane, which changed all my flights by the time I got to Dallas, I was on standby 3 times, and wasn't sure about being able to get on the fourth plane, so ended up buying another plane ticket, so I could make my destination on time.
Not sure about entertainment as I didn't use any, so maybe there should be an NA option on this survey. Otherwise everything was just as it should be. Of course I wish planes were more comfortable and had seats that would tilt back further.
Augusta (AGS)United States
St. Louis (STL)United States