Delayed flight (1hour) plus a long layover after an overnight flight with no backup plane available.
We were delayed, which I think had to do with air traffic control. Otherwise, everything was great.
The boarding process needs to be refined. Sometimes the gate crew calls out the zones and then flip to showing the.zones boarding on the gate monitor display. So, unless you are huddled around the gate lanes watching the monitor, you could miss your boarding zone. Suggest the zones be announced each time a new zone is allowed to board.
The boarding process needs to be refined. Sometimes the gate crew call out the boarding zone, and then flip to the monitor to show which zones are boarding. So unless everyone is gathered around to see the monitor there is usually confusion as wi which zones are boarding.
On time flight. Seat comfort could be better in the Comfort section.
My issue was with TSA agents for delta airlines. My luggage got flagged. The agent was going thru another persons first. He took 20 min to go thru hers. I asked them to bring mine closer so I could sit down . They said you can go sit it will be fine. I said I am supposed to keep my eyes on my bags at all times. The agent was meticulously unwrapping 2 gifts that the lady had and then tried to re warp it. He was trying to be kind i get it but 20 min for me to stand watching him do that was ridiculous. It was 6 am and there were a ton of travelers. Mine was flagged for some air packed tea that I bought in Turkey. My previous delta flight and 2 others before didn’t flag it. Consistency would be nice. Also on the flight the window shades were down for take off and landing - I thought that was very odd I thought they had to remain open for take off and landing.
The flight was an hour and a half late departing which was inconvenient
Delay in SLC jammed us up in Chicago. Got caught up in rush hour traffic
The crew took good care of us. The flight from ATL to SFO is a longer one, and there were multiple beverage offerings. I like the 757's that Delta uses. Good airplane that is comfortable. I do wish Delta would separate Priority boarding from the better seats. I would gladly take a smaller seat in an open row than be jammed into Comfort just to get priority boarding, just to make sure I don't have to check a bag.
The flight was great. The gate location was way to far away!!!
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Klm start boarding while somw air issue in the plan
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
love the crews and my only problem was the delay at Frankfurt was very bad. I have travelled with Lufthansa for over 30 years now and this was cost me some planned business appointment
The flight delay made the connection a bit tight but that's outside the flight crew's control.
We just made it to our connecting flight. A long, long speed walk!
We didn't get the coffee with breakfast in the morning.. 30 mins lazer I asked flight attendant why don't we get coffee now at least.. after the breakfast..she said that captain announced possible turbulences fee minutes ago, which didn't ecplain why we didn't get it with the breakfast..breakfast was very poor btw..just little pastry which you can eat in 4 little bites. Turbulences fortunately didn't even happen.. but we didn't get that more than necessary coffee in the morning after the night flight with very poor sleep.. They just served breakfast 1 hour afzer we took off..at like 11 PM.. that doesn't make sense at all.. Also, flight attendants weren't very nice..they looked like they're not happy with their job.. :/
Lufthansa still has a good level of quality compared to US airlines, especially with respect to (1) food quality - actually tasty, (2) good French red wine - free, (3) good movie selection. Also my ticket price includes 1 free check-in luggage, while some other budget airlines sneak in an extra $150 for a checkin.
I think they overbooked Frankfurt to New York and bumped me off. This changed my return travel I arrived home about 4 hours late. Almost 24 total travel time Totally unacceptable Would not travel with United
We were moved twice on flights to the point we weren’t even on Lufthansa anymore. We had to fly united. Lost paid extra leg room twice. To top it all off we’re forced to pay $375 and $275, respectively for you luggage that was considered sports luggage. We were told it would be Lufthansa fares l, from the united desk, AND WE DIDN'T EVEN HAVE A LUFTHANSA FLIGHT! I’ll be calling once my trip is over on October 7th to all airlines and Kayak. This was ridiculous!
Everything went smoothly and the staff was very kind. I’m glad I purchased the extra leg room for my long flight; it was totally worth it. We were served 2 meals for a 9 hour flight which I was not expecting and they were very tasty. I appreciated them being vegetarian. Customs line in Munich was long; I had a choice to have a 1 hr 40 min layover or 2 hr 40 min layover; I took the longer layover which I was thankful for because my flight was delayed 30 minutes and there’s a good chance I would have missed my connecting flight. This was my very first international flight and I would fly Discover again without hesitation. Thank you for taking good care of me!
I liked everything BUT the temperature. It was freezing and now I am sick.
I liked Quiet people around me. Crew could have helped people with overhead luggage so they aren't moving other peoples bags around and causing problems for people that had there bags there first
Moved me away from my family and refused to fix it.
I have always been pleased with their service. Would not change a thing
Seating and food was the worst we have experienced in 35 years of traveling for both personal and busines .
Economy seats felt more cramped than other flights we have taken.7 hr, painful sitting hours 6 and 7. Web site difficult to deal with. Originally put in for 1 special meal due to type 2. Meal was awful. Tried to change selection to standard for return flight, on app and website, unable to complete that action.
I was sleeping during dinner service, no one bothered to offer meal later, I remained hungry….until I got a morning sandwich!
Need to offer Better food from LAX to London Service from London to Delhi very delayed after take off.
Connection at Hethrow was horrible..We couldn't get out of the plane for an hour as they were buying people to the airport and there were not enough busses. We had 2 and half hf between flights so it was very tight. After departing plane we had to go thru security again. People with less time in between connections missed their flights
Poor all around experience. Sat at gate in Grand Rapids to Chicago for 2.5 hours. No food or water offered and no allowances to use restroom. Missed connecting flight to London and not offered any compensation including food or lodging. Not happy with AA, claims delay was weather related but no weather issues seen on radar. Take ownership for real reason behind delay which was actually the IT outage. Very disappointing and will not be recommending AA for domestic or international flights if this is the way that customers are treated.
Horrible… I was downgraded without notice, had to sit in economy and given my back injury was in pain most of the journey. I expect to be reimbursed for this inconvenience and after my return flight home, I never plan to fly with British Airways again.
Great crew and food and beverage. Seating tight but not the airline's fault. Will definitely fly BA in future!
