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My previous flight was late and did not connect properly. The gate was closed and I missed this flight.

lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints

Overall okay. Ipgrades ate worthless anymore. Wish I’d not been so loyal To them for so many years. Platinum many years. Gold for life. Usually 20th-30th on upgrade list.

Poor on time performance. Flight was delayed due to a lightbulb. No updates from the pilot. Plane was dirty and hot, AC didn't work well.

Horrible! Got stuck in Jackson Hole and the plane kept delaying every 30 min until they finally cancelled the flight. Other airlines were busy flying out and American had cancelled. Horrible experience, we had to switch to United to get out of there!

Wheelchair was waiting for me,changed to a better seat which was great as it's hard for me to walk

Their delay caused me to miss my connection with a twelve hour overnight delay that was terrifying

less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights

The entire airline industry seems to be a total disaster these days, and this flight was no different. They never posted the gate until boarding time, then bused us to the plane, a 777! We then sat on the plane for over two hours, with almost no information as to why. When they did give us information, it was an obvious lie, like saying we would be underway in 10 minutes, while being number 5 in line for deicing. I worked in the airline industry for 20 years, it takes longer than that for each plane, and a pilot would certainly know that. All in all, a 6 1/2 hour flight was 9 1/2 hours on the plane, just ridiculous! The entire time we were given little to no information as to why things weren't happening as they should. And to top it off, the pilot had the nerve to joke upon arrival into Boston that he was glad we had joined them for the short flight from London. Just what you want after 9 1/2 hours on a rock-hard seat, someone minimizing the agony you've been feeling for hours! Oh yeah, and the added time was just enough to allow the snow to start flying in Boston, which lead to multiple accidents, which made our 1 1/2-hour drive home, 3 hours, icing on the cake!

The flight was delayed multiple times. I had to buy a new tickets (4 tickets) for my family for a total of $5200 cnd And missed thanks giving with our family. Very very poor and disappointing service.

We missed the flight to Barcelona because the flight from Baltimore was delayed. We flew on Vueling VW6653. Our luggage didn’t arrive. Please help us get our luggage. We are staying at Hotel Gran Via in Barcelona

Full flight. Seat 8 F. I don't usually have the business class seat at the last row. Feel awkward for the stewardess crossing over the person sitting on aisle. Nothing to complain, especially, the airline stewardess really tried to accommodate such situation. It is just an awkward seat.

Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well

The crew on board were all very pleasant and happy to help. The flight had the old business class seats. The departure board in the business lounge did not update and kept on saying ' gate open' but never said boarding. When I got nervous about the departure time and walked to the gate I was told off rudely for being late.

Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!

The boarding process was a disaster. No one respects the boarding groups—tired old aeroplane. There are no sockets to charge phones. The cushion seats are ancient and hurts back and gluts

When bussing people to/from the gate, don't pack everyone in like a can of sardines and don't send the bus on its way if the plane isn't ready. Waited for about 40 minutes packed in this bus...both ways!

Everything was great - but then had to wait one hour for my luggage in Verona…

It took over an hour to check in my bag a there was just one person at the counter. Security lines for business class also took a while. Although I reported 3 hours before my flight I made it to the gate 20 mins before boarding. To add to that jewelry was removed from my checked in baggage. I am submitting a separate complaint to Mumbai airport for that.

The check at Accra was very bad . I had to be in the queue for solid two hours simple because your staff were pushing people and lifting the balustrade for them to jump the queue. This situation made us very made with your Accra check in crew. I have video of what I am putting across and I am happy I have the opportunity now.I can send the video to you if you are ready to punish those involved.