Was lucky to have a employee at the AA checkin counter that had compassion and understood they ordeal that we went through with our original flight being diverted, needing to stay in the aircraft and then flying to the original destination; adding hours to the trip and forcing us to miss our connection and our rebooked connection. She was able to get up on standby on the highest priority on the next flight to the closest airport we need to be at and it all worked out despite being many hours late.
Was lucky to have a employee at the AA checkin counter that had compassion and understood they ordeal that we went through with our original flight being diverted, needing to stay in the aircraft and then flying to the original destination; adding hours to the trip and forcing us to miss our connection and our rebooked connection. She was able to get up on standby on the highest priority on the next flight to the closest airport we need to be at and it all worked out despite being many hours late.
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.
Horrible people at the gate, they force me to check in my carry on, even thought no one behind me has to do it. I had to get out of the airport in NY to get my bag and go thru security again on my way to Honk Kong. The worst part is the employee threatened me with loosing the flights if don’t comply.
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
Was flying in premium eco and there were around 5-6 movies I wanted to watch and none of those could I play for some reasons. Not just me we checked w the person sitting next to me. Few of the movies were only playable :( Also that was not great that we couldn't upgrade to business however tried to, many times before the flight :(
Horrible. Flight was delayed and very bumpy. I was super unhappy
The agents at the gate were rude. The stwards were pleasant. The seats were comfortable. The tray table had crumbs on it. A passenger talked constantlt and very loudly for the entire flight annoying many passengers. The stewards did not ask her to speak in a lower voice but my travel partner did.
I grand parents didn’t receive any special treatment they are seniors even i ask for wheelchair
Literally the worst experience ever and I had my service dog with me. Flight was supposed to leave at 1:51 PM but the plane arrived late. They boarded us around 3 PM and kept us on the plane for an hour saying that due to weather conditions in Miami, we could not takeoff yet. After waiting for an hour, they deplaned. And then they will not give us our bags back that we could just leave and schedule for another flight. Every hour they kept updating saying we have to wait another hour without any explanation as to what was going on. Eventually, I went to customer service to change my ticket, but by the time I made it to the front of the line, they started boarding my flight again. And then when we got onto the flight, they said there were two flight attendants That were past their shift. They kept us on the plane for about another 40 minutes until they told us they had no other flight attendance and had to deplane again. Then I gave us hotel vouchers and told us we would be on a flight at 6 AM the next day. At this point it is about 9 PM. I get to the hotel with my dog, who hasn’t been able to go potty for about eight hours. When I arrived at the hotel, I got a text alert saying my flight has been canceled at 6 AM and they moved past to 5 AM, however the hotel shuttle doesn’t leave early enough to make it to the airport for 5 AM flight. So me and some other passengers got a cab after about three hours of sleep to get back to the airport. This was the worst experience ever.
Ability to select seating would be nice. We were family of three and they had us seated back to back and one of us on the other side of the plane??? That is pretty goofy. Especially when tickets were placed two months in advance.
Pretty fair for the price of the plane ticket. Food was poorly, but overall was a ok experience for a super long flight.
Our flight was delayed by 2-hrs but I understand it was beyond the scope of the crew members
I am quite satisfied. The flight was on time and landed early. Staff was friendly.
Overall was good except for the seat which, for an 8 hour intercontinental flight, was uncorfortable. For that kind of flight seats should have more space, even for economy seats.
Other than a late takeoff (not British Airways fault) and some delays with baggage, it was a terrific flight. The crew in business class was superb and the seat and accommodations clean and modern. Could not have asked for more.
Needed more info on connecting flight. Late flight made very short connection. Lost luggage that we still do not have!
Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.
Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.
Original flight was cancelled - After waiting 2 hours for new take-off times. Then had to stand in line for 3 hours, ending at 2:30 am - to be told, " No hotel rooms anywhere in Dallas". No way for me to get any rest at DFW at that time of night.
Most important was the effciency - on-time take-offs and landings, no missed connections, baggage arrived correctly. Friendly & professional crew. Less important was food/drink. Pretty spartan, but we'll know next time and bring our own stuff.
Great airline, new, comfortable and quiet planes. Plenty of leg room and state of the art entertainment system. The big downside is the connection in Lisbon. The airport is small and a bus is needed from the plane to the terminal. Is a mess, takes a lot of time, nobody gives an explanation, boarding zones are not honored, etc.
I thought Miami's airport was very disorganized during the Boarding.
Very efficient boarding - other airlines could learn from them. Friendly, efficient crew. Red eye flight, so dinner meal was irrelevant. Breakfast could have been more substantial. Seats reasonably comfy.
People seated in exit rows should have designated overhead space
I have been flying internationally for most of like. My first trip with TAP- wonderful! I look forward to flying with them more frequently in the future!
Larger seats on this plane made the ride reasonably comfortable. Our next flight, from Lisbon to Copenhagen, was inconsiderately tight and stressful. The seats were smaller, space between rows was very limited (no button or mechanism to even slightly incline anyone’s seat), and leg-cramping under the seat in front. Just like sardines in a can. Really felt for all the tall Danes on the flight. Their knees were pressed against the seat in front throughout the flight.
Flight was 2+ hrs late boarding. Delay updates were nonexistent. Boarding Gate change was by word of mouth.
The plane was modern and clean. TAP staff at the airport as well as the flight crew were professional, friendly, and helpful. Overall, a great experience.
The airline made last minute changes to our business class seats splitting our family of 4 with young children who had pre-booked a row of 4 seats. The seat was also dirty and sticky. Our pre-ordered child meals were also not available. :(
It was NO entertainment, the screens were not working for anyone. The food was bad in taste, my chicken was hard. The seat in my case didn’t recline. A long and endless flight
Very BAD crew service They ignore at all any call for service . Very rude from the check in process to all the tripularion members in the fight .
Extremely efficient and incredibly friendly staff. Very organized to board and to de-plane. They were all very attentive during the flight.
The flight, the staff and the airplane were all fantastic. I highly recommend.
Boarding, crew and flight were very smooth and efficient. It was a bit difficult to understand the announcements on board, but it is a minor thing. What was quite bad was the very long time it took to retrieve the luggage at the Frankfurt airport.
Service on plane was appalling. Cabin crew did not want to help with anything. Window darkening screen did not work so we had to sit in the sun for a few hours until it went down. TV screen did not work and cabin crew just shrugged their shoulders and did not care. We waited for over 2 hours for headphones so we could try watch one screen between 2 people. We had to go to back of plane to request basic water as crew never responded to call request. Will be letting many others know to warn them off ever using Air Europa. Total disaster of their own making
Terrible app. Working off paper stickies for seat reservations doesn’t work anymore.
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
I like Air Europa in the way you make passengers feel important, well attended the whole trip.!It was first time in your company and hope I can repeat this experience many more times!
Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.
First time flying with BA and I will do it again. Staff at airport and on board were very nice and helpful
they are improving. The crew from Charlotte to Tampa was outstanding. SMILING and trying to be helpful with the customers.
Wonderful service and very comfy in the bulkhead in Economy Plus! Delicious food.
The BA team at Sky Harbor is deplorable, full of unnecessary attitude and poor communication. It seems like every member of the team was looking at another to solve the problem, instead of taking agency to do so themselves. I saw no less than 6 altercations with the same gate agent where he threatened to revoke the passengers boarding pass for asking a wildly reasonable question, something as simple as where the cue to board was. I’ve complained to BA before but it seems this isn’t an issue for them, which is very disappointing
Boarding poor in London,ok in Chicago. Don’t like Heatrow/terminal5
It was very good. We got a late start by about an hour and a half. However I worked rather have that than crash. It was purely mechanical. They had our tickets ready when we came off the plane in London for the next leg. The only mishap was when we got to Lisbon my husbands luggage made or bit mine didn't. All was not lost because I did finally get it 2 days later. I was really pleased that they c made the effort.
Leg space was not enough. The meal was not satisfactory.
Liked that my American Airlines status seamlessly transferred to BA so luggage check was free. Flights were on time, boarding quick. Wish they didn’t assign connecting gate so late at Heathrow.
The entire process was flawless and as expected flying first class. The only thing that I have a complaint on...when first boarding, the plane was EXTREMELY cold; then when we were trying to sleep, it was way too hot - just better regulating (especially trying to sleep) would have made it perfect.
- OK plane. Basic accommodations. OK food. The digital window shade wasn't working.