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I fly Alaska regularly and they have great service. From boarding, in cabin to deplaning.

The one stewardess was rude about helping me put my bag in overhead….she said “ Is it heavy ?” (I am 73 yrs old)

The flight was about an hour late, and there was notable turbulence for a good part of it. But of course, that was not Alaska Air’s fault, and I think the crew did a good job of keeping it safe. Service suffered a little as a result (I wish I had been offered the option of purchasing food). Overall, it was ok, because we landed safe and sound. Thanks!

As a frequent traveler, I have found my recent experiences increasingly frustrating due to the frequent and drastic changes to my flight schedule with no prior notice. These unexpected changes have severely disrupted my travel plans, and the communication regarding these adjustments has been poor. Despite reaching out to customer service, the responses have been unsatisfactory, and no compensation was offered to address the inconvenience caused. I believe Alaska Airlines needs to significantly improve its handling of flight schedules, enhance communication with passengers, and provide better customer service to ensure a smoother travel experience.

Flight was delayed 2 hours. Other than that, it was a good flight.

The flight was late getting in, so many were stressed. The snacks for a LONG flight was not enough.

The whole experience went very well except the rest rooms were a disaster

Sat on tarmac for 30 minutes despite staring at three empty gates, one of which we eventually pulled into

Everything was great. Flight was on time with no issues. It was a short connecting flight so ww didn't have food offered. The gate we got off at was very close to our connecting flight gate so that was very easy.

Pilot warned us it was going to be bumpy, which I usually like when it is, but it wasn't, so I spent most of the flight unnecessarily wondering when it was going to get rough. Just can't win sometimes. Ha!

Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.

Your crew could maybe answer the call bell at least one of the times I pressed it. I pressed it first time with 2.5 hours left in our flight bc my partner was hungry and wanted a sandwich. We finally got the sandwich with 40 mins left in the flight.

The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.

There was a loud squeaky sound the whole time we were flying.

Had a broken tray in business class. Crew just shrugged it off.

I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX

Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.

I was sitting at comfort +. One of the Asian male crew was so loud when he delivered service. When he asked questions or what food you need, he was shouting. He must be a prison guard before going Delta.

Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.

Everything was very good other than I had selected a specific seat when I booked the flight and they changed it once I checked-in the day before my flight. I was still in first class but lost my aisle seat for a window seat. Being tall, the aisle offers more comfort so I always select an aisle seat.

I was not expecting much as i was not in a premium cabin. I was pleasantly surprised that the seat in economy plus was spacious and food was ample. Party of 5 with 2 parents and 3 kids.

Outstanding in all respects. Early boarding left early arrived early. We were in business class, so was perfectly fine.

Dinner was okay but the breakfast was not eatable on the flight San Francisco to Zurich.

I really do not like the basic in basic economy.

Marked by flight delays on all segments of the trip. Food in first class cabin was mediocre and overhead cabin storage was not adequate. Overall, the premium charge for first class cabin was poor and over hyped. This will be our last flight with UA.

Check in etc was very good. As for on the plane, it was like flying in a freezer. It was so cold, i have flown for years and never been so cold on a plane. Staff on board said its always cold when flying which is a load of rubbish. They wouldnt put any heating on and now i have the flu because of this .

I’ve had a couple flights this week on United that were delayed by an hour or more

Should have video screens Plane audio was poor and without wired connection hard to understand crew. Should serve more than just cups of water and pretzels on six hour flight. Did not see crew rest of flight. Fix charging sockets to retain charging blocks.

My bag was lost with my medicine and I am very inconvenienced. I don’t know what happened, however I want you to do a better job on getting people’s bag back

Generally good but there wasn’t any staff available when my luggage didn’t appear at baggage claim in Fresno. It took about half an hour to locate a staff member to open up the locked room where it was being kept.

There were delays on both ends. It made it less than excellent. This plane was great though

Everything was great except for the wifi was junk. Crew was super friendly and helpful

Attendants were rude. Scowling. Seats were miserable and we paid extra.

Somehow I got “offloaded” even though I had my boarding pass and was in transit Food is horrible Staff were nice and cheerful No headphones were provided on 11 hours flight

Fight crew was not very attentive and the bastions were gross!

Our flight was great we left Kona earlier and got into LAX almost an 1hour earlier as well. LAX AA is in repair so to get out and found our bus to get pick up was a bit confusing.

Plane was good but was delayed. probably not AA fault but caused a 1 hour delay. Seating was cramped.

The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.

amazing! they were so kind and allowed us to sit on empty seats so we could stretch our legs and sleep good. Food is amazing as well plus dessert in the middle of the flight!

5 hour flight - full flight - not enough room to use my computer - slightly delayed - Admirals club was excellent quality food, drink made up for flight seating. No food offerred on flight, you ahd to prebook.

They stuck us with multiple extra fees. I will never fly spirit again

The guy with severe body odor sat next to me. For the whole duration of the flight it was a torture. The airline should have better policy on limiting people with bad body odor to board the flight. Passengers should not be the ones to endure bad odor for the whole duration of the flight. The airline should be e the one to ensure decent air quality for ever passenger.

They charged me 212.00 for a heavy check in bag at the gate. The pricing and process was so confusing - as if it was designed to purposefully gouge customers who need to board plane. That experience combined with the outrageous price charged will prevent me from ever flying Spirit again. And I’ll be sure to tell the story to anyone who cares to hear.

The text told me it was changed to Terminal E and Gate D5. But with no one on site to ask questions there was confusion on where to go as all the gates were E's. Then we took the skyline to the D area. We left to get something to eat. No announcement was made but my daughter happened to asked and they told her our gate was moved to D12. I will not fly Spirit again.

The agent at the check in desk was absolutely rude. The rest of the team after that was good, but the check in process at LAS was miserable. The woman at the desk spoke like we were stupid and was rude throughout the process.

Its so random that they only allow 40 pounds on checked bags when all airlines take 55. They then charge you for each 10 extra pounds, so my checked suitcase was $130 and the flight $30 ... its like whattt, im for sure not traveling with Spirit again

So bad. The check in process was laborious and the check in agent didn't seem to know how to manage the process efficiently and was confused about how to check in my son's sports equipment. The baggage fees were outrageous and so expensive. $90 for a carry on bag? And $200 additional for 2 check ins. The security lines were insanely long and the terminal was not very nice in the Spirit area. $5 for a water on board. It was my first and last time flying Spirit - I tried to save $ by flying them due to the accommodating schedule but I should have paid for Southwest, because it would've actually ended up less expensive due to the free bags with Southwest. There were no charging ports on the airplane, no wifi and really uncomfortable seating. The flight crew were great though, courteous and efficient in their boarding. Flight was delayed 1 hour, but we made up 15 minutes in flight.

My experience was better than expected. What I did find not so great was the seats. Very little room, they did not recline and the tray table was the size of a post card. There was no food to try, just standard snacks that you had to pay for and I don’t know of any entertainment. I would fly again even though everything was an upcharge. Flight was on time with little disturbance

thy don't even ofer water we have to buy it for $4.49 and paid for our cary on bags $100 each we never will fly in this company again.

Super cool and laid back, three lovely ladies. Couldn’t ask for better service.