4 hour delays. Poor communication. Loading plane after 3 hour delay and then sitting on the tarmac in a closed airport for another hour. Poor communication was biggest issue.
Overall the flight was on-time and plane ride very comfortable. The free snacks not so good - only a small bag of pretzels and no milk. I wanted milk. There was not entertainment on the plane unless I wanted to download their APP. But I would consider flying with them again and be more prepared on my part with food and entertainment.
Waiting 2 hours after landing to arrive at a gate was ridiculous.
Almost 3 hr delay in Settle with very little information available to passengers. They boarded the plane and we waited for a long time inside the plane as well.
I was delayed several times. Missed a very important event. The airline only provided a $12 voucher after being delayed 3 times.
I was a pilot with EAL so my input maters more than the average traveler. The crew at the ticket counter were amazing. I was traveling with a frozen 20 pound turkey from our farm in Oxford Florida and they were over the top in helping me get through TSA. The gate personnel were likewise accommodating. You and Jet Blue are my favorite airlines . Would love to do an add for Alaska Airlines. Nels Siverson
Online check in didn't work. Somehow ended up with 2 Alaska rewards numbers and 1 for Hawaiian. No one at check in could figure out what to do. No one at check in could help me confirm an upcoming flight on Hawaiian Airlines.
This was more with the third party booking through Kayak but my KTN for Pre-TSA, even though I entered it, wasn't assigned to my ticket when I got to the airport. I had to go through regular security. Also the Alaska app had trouble loading my ticket in the first place and I had to ask for it to be printed. Alaska Airlines was great but wanted you to know about this hiccup in the ticketing interface.
The flight was fine, but the Kayak app is terrible. I could not input my flight. I couldn’t use it for anything and it would not even let me try to add a seat once you purchased the ticket you might as well. Delete the Kayak app as far as I’m concerned. I’m done with kayak. Com
My flight got canceled never left san diego and miss out my fam event
Ever since Southwest starting charging for bags, passengers don't want to pay to check their bags, so the gate agents have to beg people to check their roller bags now because there's "not enough space". This was a terrible business move by Southwest.
Delays delays delays. Late taking off, late landing, wait for a gate, etc.
Connecting flight is on time and boarding was a breeze!
Very smooth checking in our luggage with a super pleasant SW agent. I enjoyed a fun entertaining movie.
First time traveling on Southwest since bag fees were implemented. Usual good service. Just more expensive now.
It was a perfect flight in all aspects! Both legs!
Boarding process, crew were good. But the seats were so uncomfortable that was all I could focus on. I literally had to sit forward so that all 3 of us could fit in row. I will try to avoid Southwest in the future for any flights over 60 minutes.
Great flight, 47 passengers on a 180 seat plane. Stewardess was pleasant and cheerful.
Great experience flying Southwest. The crew was really kind and helpful, and very friendly with our toddler.
Plane late from DC to Austin 30 minutes. Crew made up much of the time enroute to San Diego.
Staff were friendly and happy. Delta could make sure passengers that don't have the app know of changes. Without Kayak I would not have known about the change of gate or the delay. Kayak was faster to notify me.
They changed planes and the new plane couldn’t carry enough fuel to fly across the country so we had to stop in Kansas City to refuel. Flight was delayed .
Flight was too crowded and seats are too small, especially since passengrs are getting larger. Having a middle seat is ALWAYS tough! Woman on my left was large & kept creeping in to my space. Flight personnel were great! Have more savory rather than sweet snacks please.
The crew took good care of us. The flight from ATL to SFO is a longer one, and there were multiple beverage offerings. I like the 757's that Delta uses. Good airplane that is comfortable. I do wish Delta would separate Priority boarding from the better seats. I would gladly take a smaller seat in an open row than be jammed into Comfort just to get priority boarding, just to make sure I don't have to check a bag.
The crew was not very visible. This might be a good thing for people who wanted to sleep but seemed odd when compared to the Atlantic crossing where they are more present in the cabin. The Food (beef) was not good. Tough and tasteless. Would love to see more choices on a long flight like that.
Gate agent rushed to fill hot jetway with crowd so it took over 12 minutes to go from gate to plane. Just like a discount airline Pooly prepared cabin and third time that claim of rough air prevented any cabin service. Friends on a Southwest flight at similar time had service.
The flight crew was friendly. I tried to adjust my seat online ahead of time but no option existed without additional fees. My friend asked at the gate about a seat change and was able to make it happen. That was great! The flight crew moved a very tall gentleman and his companion which allowed us to have more space which was nice. Overall, good experience. Appreciated the blanket and pillow.
I was uncomfortably cold on the plane. Other than that it was uneventful and therefore as enjoyable as a plane ride can be.
Food was surprisingly good but the WiFi was not great
My flight was extremely cold. I had a jacket and a cover was left in each seat. The cover was extremely thin and I have a disability, fibromyalgia and arthrithis and AC air is the worst. I closed my vent and my husbands vent and it still was frigid. I asked the attendant if I could get another cover and she quickly almost dismissively and totally unconcerned stating, (I quote) (one per chair) and walked off so quickly that I didn't get a chance to explain to her that I literally have adisability. I didnt want to make a seen so I set on that flight for over 5 hours in pain, joints locking up and extremely uncomfortable. When my fibromyalgia flares up my joints not only ache but they will lock up also and it takes me days to get back to my regular self even though I take medication for it. I felt like it would not have hurt anyone at all for her to just give me an extra cover because I'm sure they have all types of medical issues in people that fly every day.
Wish some foods provided rather than just biscuit/cookie for flight more than 2 hours
We are too tired and frustrated to comment politely at this point
The business class seats are dated and uncomfortable. The space is bare minimum and there is absolutely no privacy. For $4K, this is not what I expect.
The flight crew was rude. We were in first class and no one even offered water until an hour after we were in the air. Horrible experience
Great. Quick and quiet and east. The breakfast choices were a welcome surprise!
The stewardess hit me with the food kart twice on the head and didn't say I'm sorry once. The same stewardess gave me a warm Apple Juice with No ice. The Flight was delayed for Departure 6 times, starting from 2:36pm, finally taking off 7:50pm. I was late picking up my child from the sitter by 3 hours.
Did not get the seat I selected and paid for.
My flight was delayed for several hours. Sitting at gate 16 for several hours, I got a text from Kayak the gate changed to 9 before it was announced. Very bad communication at each gate from American Airlines employees. I received 10 notifications of delay from Kayak. My vacation started off horrible! I will write to American Airlines corporate office also.
Delayed flight that lead to a missed connection and a 5-hour trip became a 12-hour flight 🙄
There is no room, no gluten free options, or any free internet/entertainment. You have to bring your own tablet or smartphone because there are no screens.
Always comes in handy when I want a quick weekend getaway.
My luggage didn’t arrive at LAX, so that wasn’t a good experience.
I was never aware that I had to pay $100 per luggage to them on the plane that are simply carry-ons. This is discriminatory and I’m going to be alerting my entire family and friends and my Instagram following up over 75,000 of this issue and misunderstanding, including mismanaging.
Cancelled my flight last minute and did not help me rebook. It was a horrible experience.
Late departure by 1:45min. No explanation why. During boarding inconsistent policing of their baggage rules. Before takeoff and lamdimg strange obsession with window shade and armrest positions. Don't know why they care. 15 min tarmac delay on arrival, they blamed airport congestion but we were the o lh flight waiting, it was clear it was due to poor staff planning (only one ground crew to receive airplanes and multiple arrivals) Got there but was rrally lame the whole trip.
Boarding was a breeze, however, two of the flights that I boarded with Spirit did not have Wi-Fi available.
Very good. Nothing more or less than expected. No complaints.
My experience with the spirit as a first time it was OK, but the seats need a little cushion, the problem I had the most impacted me was when checking in the scales were so off and wrong. It will tell that you would have more weight, which was not true. The scale was say that it had Thirty Eight Pounds, when get in the labels when we send the luggage into the band. It says that it was overweight. I really really dislike that because the scales are not accurate. If I use Spirit and I have that issue again. That will be my last time flying with the spirit, even though I like so much to service the planes, and everything else
hahaha we are delayed for one hour plus.. but thx we arrived San Diego safe
Worst airline ever! The guy weighing my bag had his foot on the metal plate and when I called him out on it, I got this stupid little smirk. La is a scam and so is Spirit Airlines. All the flight attendants looked like they hated our flight just as much as we did.
