Guests consistently highlight the hotel's friendly and helpful service, noting that staff members are attentive and welcoming. Cleanliness is frequently praised, with many guests describing the hotel and rooms as spotless. The breakfast buffet receives positive remarks for its variety and quality. Several guests appreciate the spacious and comfortable rooms, as well as the pleasant atmosphere throughout the property. While a few negative comments mention issues like bathroom privacy, air conditioning, and minor maintenance, the overall sentiment is very positive, with many guests expressing a desire to return.
AI-Generated from customer reviews
Service10 out of 10
Cleanliness9.5 out of 10
Breakfast9.5 out of 10
Atmosphere9 out of 10
Room Size9 out of 10
All reviews
10
Wonderful
Lana, Mar 2026
Pros (+) The hotel itself is beautiful, the food is very tasty, and the personnel is exceptional. We arrived after dinner on our first night and they still arranged two extra servings for us, which has never happened before (and we didn’t expect it, either, since the restaurant was supposed to be closed for the night), so our stay was pretty amazing from the start. The room was lovely, though a bit cold (t...
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5.0
Fair
Lisa, Mar 2026
Pros (+) Clean and good staff
Cons (-) Tiny rooms - no space to unpack - Tiny wc in a shower cubicle - bright lights and no atmosphere in main bar area at night - long queues at breakfast just to get a coffee - no jacuzzi - sauna not on without an hour wait - no water in rooms
10
Wonderful
John, Jan 2026
Pros (+) Nice hotel. Nice room. Friendly staff. Good breakfast.
Cons (-) Everything good.
8.0
Very good
Buddaboy67, Dec 2025
Pros (+) Ideal for a 1 nights stay Room was quite small but sufficient for our needs Located close to the centre of Paguera
10
Wonderful
Kaye, Nov 2025
Pros (+) Lovely clean and fresh smelling hotel. Staff looked very well presented and very helpful. All so friendly, especially the life guard and the entertainment manager. It was lovely to have our hotel room cleaned every day. Plenty of choice of sunbeds, which were very comfortable. Breakfast was excellent, lots of choices and lovely made omelettes. Perfect location and close to the beach. Very quiet th...
Cons (-) Shelf above bed, a couple of times we would forget it was there and bump our head.
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9.0
Wonderful
Melanie, Nov 2025
Pros (+) Evening entertainment was enjoyable. The pools were beautiful, however I didn’t get to use the outdoor because it was raining.
Cons (-) Strict rules for sauna use and bookings required, Not flexible for a spontaneous sauna.
10
Wonderful
Tracey-lee, Oct 2025
Pros (+) This hotel is a little gem. Modern ,clean and bright public areas . Friendly staff. Plenty of choices at meal times . Pool area kept spotlessly clean . Boutique style bedrooms.
Cons (-) The shower and toilets cubicles are glass cubicles in the corner of the rooms so little in the way of privacy . No where to hang longer clothes
10
Wonderful
Carole, Oct 2025
Pros (+) Very beautiful and modern hotel and spotless throughout. We went out of season but the pool areas were lovely and quiet with amazing sun beds and cabanas. We were very lucky to have a 5th floor room overlooking the pool and with a view of the sea. Breakfast was amazing - I can’t think there was anything else you could have wanted to eat.
Cons (-) Nothing! We thought hard while we were there but couldn’t think of any negatives.
10
Wonderful
Elftmann, Oct 2025
Pros (+) Great location and pricing
1.0
Poor
Karen, Sep 2025
Pros (+) The roof top pool.
Cons (-) Food in the restaurant was cold. Reception staff very dismissive and not willing to help.
