Beds really comfortable. Excellent customer service.
Fire alarm caused evacuation after midnight. No apology or consideration
Very good staff
Wonderful room, with a great office area, a very comfortable and large bed, an amazing bathroom, and good blackout blinds.
Not much of a view; and of course the hotel is being remodeled so a lot of areas were not functional. Will be a great place though in the future.
room is nice and bed is very comfortable
renovation and no / little public space
The front desk was very helpful, breakfast was fine and the location was good. Overall a good experience.
No, if any, no shuttle/bus to airport? But they can help you grab a taxi for 5 minutes waiting this time.
Quiet despite the reviews. Bed was so comfy and staff was friendly
No food after 10 pm. We were at a concert that didn't end until 1145. We were starving and there was no food anywhere. Wish they had food that could be put in microwave
Hotel under construction. Price did not reflect this. Only one elevator working. Breakfast area a poor excuse for a dining area. Valet sideswiped my husband's 2 day old truck causing several thousand dollars of damage. I could go on.
The people greeting us were very friendly; the room was wonderful
Only 2 spaces avail to occupy for valet parking; very friendly when we were finally able to park but had to circle around forever; and the breakfast person was closing down breakfast as people still waiting in lines without warning
Yes, we arrived at 1:30 am and told we had no res./no record of us and they had no other available rooms. Front desk clerk seemed to find this very amusing.Drove 1 1/2 hrs home.Then they tried to charge my credit card saying we had checked in at 6:00 am!
The hotel is well situated for downtown Albany. The beds were very comfortable and the rooms a good size. We had no view at all, if you want that you should ask.
The lack of view
Central downtown location!
Remodeling underway, but it was fine.
staff was very heplful.
The cleanliness of the room was extremely lacking. The sheets were stained, with prior guests' hair visible throughout the sheets and the room/bathroom. Carpets were extremely stained. It was less than acceptable.
Nice downtown limited service hotel. No restaurant or bar, but the free breakfast is very complete including several hot entrees. Parking in the area is limited so the daily valet parking is a decent value considering the price.
There is no restaurant, bar, or room service, nor on site parking.