Pros: hard to tell this story but 20 hours after leaving Atlanta I arrived in San Diego. Mother Nature but lots of confusion at the Airport to get to Dallas and then a major wait and now luggage when I arrived for 5 days. No calls, just finally they arrived. I went on line everyday and was in a voicemail and on line abyss. Terrible service of this kind of a company. They need some guidance to make the experience in a difficult time more palatable. Not flying for a while.
Cons: American was not prepared for the closure of a major hub and it was a nightmare