Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
8.0
Delayed flight
review from
-
10.0
Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!
review from
-
7.0
Lost baggage They have it arriving with me. But cannot locate it. Normally they would know where it was.
review from
-
7.6
It's just like very other airlines.
review from
-
2.0
Nothing. Cause it didn't happen Mechanics issues. Plane never took off. Never made our connection. Had to get a new flight.
review from
-
5.0
The plane was nicer and cleaner. Heading Back to Philadelphia from Miami took so long for the plane to arrive from Philadelphia. We had a 2 hour delay.
review from
-
6.3
The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!! Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!
review from
-
4.6
Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ....
review from
-
4.6
Seat in front of me was broken in the reclined position so I had no leg room.
review from
-
3.3
Pre-booked Special meals were not catered to. Could have appreciated more friendly crew.
review from
-
2.0
Nothing. Cause it didn't happen Mechanics issues. Plane never took off. Never made our connection. Had to get a new flight.
review from
-
5.0
The plane was nicer and cleaner. Heading Back to Philadelphia from Miami took so long for the plane to arrive from Philadelphia. We had a 2 hour delay.
review from
-
6.3
The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!! Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!
review from
-
4.6
Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ....
review from
-
4.6
Seat in front of me was broken in the reclined position so I had no leg room.
review from
-
3.3
Pre-booked Special meals were not catered to. Could have appreciated more friendly crew.
review from
